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The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.   

Take charge of your money today with Personal Finance Simplified. By making smart personal finance choices now, you can build a solid foundation for your family and your future. Personal Finance Simplified will show you, step by step, how to understand your personal-finance needs, plan for your future, and create a budget that will bring you security and peace of mind. With helpful tips for saving money in the short term and long term, and straight talk on how to manage your debt, savings, investments, and major purchases,

Many people mistakenly believe that investing in real estate needs to be left to the professionals and property moguls. But the truth is anyone can build wealth by investing in real estate. The trick to becoming a successful investor? Getting a solid grasp on the basics. Real Estate Investing for Beginners gives you insight into how to successfully evaluate, buy, and maintain investment properties with confidence. Real Estate Investing for Beginners gives you the right set of tools to build the lifelong wealth and financial security you want.

Learn how to invest your money the smart way. All forms of investment share a common purpose: to provide for a better future. Stock market investing is one of the best tools you can use to build a more secure financial foundation for you and your family. However, for those of us who aren't professional stockbrokers, the process of stock market investing can seem complex and bewildering.