Ever wonder why cybercrime feels like it has better customer service than your cable provider? You're not alone!

In this episode of Cyber After Hours—The Rise of Cybercrime as a Service and How to Combat It—Paul and Evan are joined by their guest, Rob Davis, SVP and Head of Digital Identity Services at Citizens, share an eye-opening (and occasionally jaw-dropping) look at how cybercriminals have turned hacking into a neatly packaged, subscription-based business model.

Yes, cybercrime even has its own version of Amazon Prime—minus the taxes.

Starting off with casual chat about hobbies like 3D printing, the conversation quickly shifts into serious territory, unpacking the disturbing economics behind cybercrime and why simply throwing money at the problem won’t solve it.

Evan, Paul, and Rob explain how criminal syndicates operate like legitimate companies—complete with customer service departments, SLAs, and marketing strategies.

But don't despair just yet.

They also dive into practical strategies businesses can use to disrupt these criminal networks, emphasizing proactive defense, innovative tools like AI-driven bots, and the importance of incident response over the illusion of perfect security.

This episode highlights why cybersecurity resilience isn't just about defense—it's about understanding how attackers think and staying one step ahead.

It’s a call to action for collective international efforts to dismantle cybercrime infrastructures and reduce their profitability.

Tune in, grab your favorite beverage, and get ready to rethink cybersecurity—because protecting your business from cyber threats shouldn't be harder than canceling a gym membership.

Connect with us on LinkedIn:

Evan: https://www.linkedin.com/in/evanmorgan/

Paul: https://www.linkedin.com/in/pm01/