Title: The Magic of the Stay Interview with Dick Finnegan

Episode Summary:

In this episode, Jennifer welcomes turnover expert Dick Finnegan to share his proven strategies for reducing employee turnover through one powerful tool: the stay interview. As CEO of C-Suite Analytics and author of The Power of Stay Interviews, Dick explains how five simple questions can dramatically improve retention, engagement, and trust between managers and employees.

Dick walks us through his journey from traditional HR to becoming a thought leader in employee retention. He reveals how turnover often hinges more on who manages employees than on where or what they do—and how stay interviews put the power to reduce attrition directly into managers’ hands. Introverted leaders are natural fits to plan and execute these critical discussions.

Listeners will learn why exit interviews come too late, how employee referrals and job previews drive better hiring outcomes, and why engagement surveys fall short of the individualized insight companies really need. In order to prevent introverts from quietly quitting, consider the proven strategies that Dick shared.

Key Topics:

• The five essential questions every manager should ask in a stay interview

• Why accountability for turnover should fall to managers, not HR

• The underestimated cost of losing employees (up to $18,700 per entry-level role!)

• Realistic job previews and referrals as hiring game-changers

• How stay interviews foster connection, especially valuable for introverted employees

Action Items:

• 📘 Explore Dick’s newest book, Targeting Turnover

• 🗣️ Start stay interviews within your team or organization

• 💡 Share turnover cost data with leadership to gain support

• 🤝 Strengthen your employee referral program

Connect with the Guest:
Dick Finnegan – C-Suite Analytics | Author of The Power of Stay Interviews and Targeting Turnover