In this episode, Jay has an enlightening and unique conversation with Rich Lyons, CEO and Founder of Life is Sales. They have an insightful conversation about leadership, emotional intelligence, and the importance of customer centricity and what it truly means. They discuss how personal development, trust, kindness, and self-care play pivotal roles in creating a successful business and fostering meaningful human connections. Rich also shares stories and lessons learned from his extensive career, emphasizing the power of awareness and the impact of bringing one's best self to work each day.

Rich:

“All the customer wants is to hear you to say, as I hear you. I'm going to look into it and I will get back to you as soon as I can…They could be losing their job. They could be losing hundreds of thousands of dollars every minute that website is down during Black Friday and Cyber Monday. This is real-life stuff…so, I think the important part was, for me, and it gave me an opportunity to get in front of my company, to train people, to share what I had learned. It created a really great culture for us. I mean, we were real, I don't know how else to put it.”

Top(pers) Take:

1. Awareness: The more aware you are, the more choices you have.
2. Continuous learning: Learn from everyone around you.
3. Openness: Let people know who you are and let people in.

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