Couverture de Fixed Ops Focus

Fixed Ops Focus

Fixed Ops Focus

De : Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economie
Épisodes
  • Episode 81 - "No, I Can’t Do It” — The Excuse That’s Killing Your Service

    Episode 81 - "No, I Can’t Do It” — The Excuse That’s Killing Your Service
    Aug 24 2026
    There’s money hiding in your repair orders. The question is: are you doing anything with it? Steve Shaw and Dave Rogers dig into RO marketing with two guys who actually live it: Jeff Thomas, Service Director at Matt Blatt Kia, Nissan & Infiniti, and Mark Payne of Total Dealer Solutions.
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    59 min
  • Episode 80 - We Learned the Car Business the Hard Way

    Episode 80 - We Learned the Car Business the Hard Way
    Aug 20 2026
    Nobody teaches you everything you need to know about the car business. Sometimes you learn by getting your ass kicked. Steve Shaw and Dave Rogers didn't get where they are because everything went according to plan. They learned from great mentors, hard lessons, mistakes, getting knocked down — and getting back up. In this episode of Fixed Ops Focus, Steve and Dave tell their own stories of how they got into the automotive business, the people who shaped their careers, and the lessons they learned in the school of hard knocks.
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    20 min
  • Episode 79 - “I’ll Pay It — But I Won’t Be Back”: How Fees Kill Customer Retention

    Episode 79 - “I’ll Pay It — But I Won’t Be Back”: How Fees Kill Customer Retention
    Aug 18 2026
    Your customer might pay the fee. That doesn't mean they'll ever come back. Shop supply fees. Resort fees. Hospitality fees. Taxes. Add-ons. After 10 days on the road, Dave Rogers has had enough — and it leads Steve and Dave into a bigger conversation about something every dealership should be thinking about: What are all these fees doing to customer retention? Customers may accept a fee because they don't have much choice in the moment. But when they leave feeling nickel-and-dimed, you've potentially traded a few extra dollars today for thousands of dollars in future business.
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    34 min
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