Cover of Episode 94 - Stop Managing Your Service Department by Email

Episode 94 - Stop Managing Your Service Department by Email

Episode 94 - Stop Managing Your Service Department by Email

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Sending an email to your team is not training. In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers call out managers who lead from the inbox and mistake hitting “send” for actually coaching their people. Real leadership happens face-to-face — through training, feedback, accountability, and showing up for your team.
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