Épisodes

  • Episode 61 - The Repair Order Trick Every Top Advisor Uses

    Episode 61 - The Repair Order Trick Every Top Advisor Uses
    Jul 2 2026
    Steve Shaw and Dave Rogers have a spirited conversation about repair order marketing — and one idea that always gets people talking: what if you preloaded the OP codes right onto the repair order, so the service advisor has to present them every single time? This is Part 1 of a two-part series on what we call the Repair Order Preload.
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    33 min
  • Episode 60 - Your New Hire Is Already Failing... Here's Why

    Episode 60 - Your New Hire Is Already Failing... Here's Why
    Jun 30 2026
    You’re hired… now what? In Episode 60 of Fixed Ops Focus, Dave Rogers and Steve Shaw dig into the part of the dealership nobody seems to get right: what actually happens after the offer letter. As always, this one takes a lot of twists and turns.
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    34 min
  • Episode 59 - The Growth Playbook for Your Dealership Service Drive — Including AI Tools

    Episode 59 - The Growth Playbook for Your Dealership Service Drive — Including AI Tools
    Jun 29 2026
    Today we’ve got a powerhouse panel. We sit down with Jamie Rellis — co-founder of Dealer Focus and CEO of ME Technologies & Consulting — and David Securia, Service Director at Benzel-Busch Motor Car, NADA Academy graduate and NADA Show speaker, to talk about the one thing every dealer wants more of: GROWTH. This is the full conversation on how you actually grow a fixed operations business — not theory, real moves. We get into technician development, OEM training, investing in your people, NADA training, service advisor training, mobile service opportunities, and everything in between. If you want to know what the top dealers are doing to grow right now, this is the episode.
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    Moins d'une minute
  • Episode 58 - Your Employees Aren't Failing. Your Coaching Is

    Episode 58 - Your Employees Aren't Failing. Your Coaching Is
    Jun 25 2026
    Some people coach. Some people train. But almost nobody in our business has a real, structured coaching and mentoring program — and in Episode 58 of Fixed Ops Focus, Steve Shaw and Dave Rogers dig into why that’s one of the biggest missed opportunities in the dealership today.
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    35 min
  • Episode 51 - The BIGGEST Firing Stories You'll EVER Hear

    Episode 51 - The BIGGEST Firing Stories You'll EVER Hear
    Jun 22 2026
    Steve Shaw and Dave Rogers crack open one of the most honest — and weirdly hilarious — topics in this business: getting fired. It starts with a friend of Steve’s who just got let go. That one story sends Dave and Steve straight into the Wayback Machine, where they relive the times THEY got fired from the dealership, what those moments taught them, and how they came back stronger. Then they flip the script to the other side of the desk — the associates they’ve had to let go — and the part nobody likes to talk about: what happens to the whole organization when a manager gets fired. It’s raw, it’s funny, and it’s loaded with leadership lessons every dealer, GM, and fixed ops leader needs to hear. Because how you handle a firing — on either side of it — says everything about your culture.
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    32 min
  • Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix

    Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix
    Jun 20 2026
    It seems like everybody and their cousin is selling service contracts — on TV, on YouTube, on TikTok, you name it. These days even the customer can go buy their own. So how is a dealer supposed to handle the flood? Do you charge extra? Add a processing fee? Hire a dedicated extended-warranty expert just to keep up with all the paperwork? This is the discussion no one is having right now — and it’s costing service departments time, money, and CSI.
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    Moins d'une minute
  • Episode 51 - A Facebook Post Turned Into THIS?!

    Episode 51 - A Facebook Post Turned Into THIS?!
    Jun 18 2026
    One message. A dozen detours. Dave delivers an all-time rant about oil changes. Steve fires back on everything that’s broken about dealership training. There’s even a little conspiracy talk (hey, it happens). And buried in all the chaos is a genuine fixed ops masterclass on the monsters every service leader is fighting right now: employee retention, building a real career path, and the customer service challenges crushing the drive.
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    32 min
  • Episode 53 - From 4 Techs to $1.5 Million a Month: A Fixed Ops Climb

    Episode 53 - From 4 Techs to $1.5 Million a Month: A Fixed Ops Climb
    Jun 13 2026
    This live episode features two power-hitters. Ed Kopec of Paul Miller Audi walks us through his career — from service manager of a small four-technician Porsche store to building a $1.5 million+ fixed ops gross powerhouse, and his trajectory from service manager to general manager to vice president. Then the Profit Partner Spotlight goes to Michael Scorcio, MBA, Vice President of Traxtion, on how modern training tools and technology are helping the best dealerships grow.
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    Moins d'une minute