Couverture de Fixed Ops Focus

Fixed Ops Focus

Fixed Ops Focus

De : Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economie
Épisodes
  • Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem

    Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem
    Aug 25 2026
    If you're not holding your people accountable, eventually YOU become the problem. Why are service advisors afraid to really connect with customers? Why are managers afraid of change? And why do general managers tolerate behaviors they know are costing the dealership money? Steve Shaw and Dave Rogers go straight at the questions dealership leaders don't always want to ask.
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    21 min
  • Episode 81 - "No, I Can’t Do It” — The Excuse That’s Killing Your Service

    Episode 81 - "No, I Can’t Do It” — The Excuse That’s Killing Your Service
    Aug 24 2026
    There’s money hiding in your repair orders. The question is: are you doing anything with it? Steve Shaw and Dave Rogers dig into RO marketing with two guys who actually live it: Jeff Thomas, Service Director at Matt Blatt Kia, Nissan & Infiniti, and Mark Payne of Total Dealer Solutions.
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    59 min
  • Episode 80 - We Learned the Car Business the Hard Way

    Episode 80 - We Learned the Car Business the Hard Way
    Aug 20 2026
    Nobody teaches you everything you need to know about the car business. Sometimes you learn by getting your ass kicked. Steve Shaw and Dave Rogers didn't get where they are because everything went according to plan. They learned from great mentors, hard lessons, mistakes, getting knocked down — and getting back up. In this episode of Fixed Ops Focus, Steve and Dave tell their own stories of how they got into the automotive business, the people who shaped their careers, and the lessons they learned in the school of hard knocks.
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    20 min
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