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Fixed Ops Focus

Fixed Ops Focus

De : Steve Shaw & Dave Rogers
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Offres de saison | 0,99 € par mois pendant les 3 premiers mois

5,99 €/mois par la suite. Des conditions s’appliquent. Annulation mensuelle possible.
Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economie
Épisodes
  • Episode 96 - He Went From Technician to GM — Now He's Changing the Service Business

    Episode 96 - He Went From Technician to GM — Now He's Changing the Service Business
    Oct 8 2026
    Can one person with the right attitude accomplish anything? On this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers sit down with Ed Roberts, General Manager of Bozard Ford Lincoln in St. Augustine, Florida. Ed shares his incredible journey from humble beginnings to technician and ultimately General Manager, proving what hard work, determination, and the right attitude can accomplish. Plus, Ed takes us inside Bozard Ford's pioneering mobile service operation, one of the largest in the country, and explains how they're continuing to grow and expand. From building a career to building a successful dealership operation, this episode is all about attitude, leadership, and refusing to settle.
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    45 min
  • Episode 95 - Should AI Be Booking Your Service Appointments? | Stephen Jeffries

    Episode 95 - Should AI Be Booking Your Service Appointments? | Stephen Jeffries
    Oct 6 2026
    In Part 1 of this Fixed Ops Focus conversation, Steve Shaw and Dave Rogers sit down with Stephen Jeffries, Senior Performance Specialist at Xtime by Cox Automotive, to tackle one big question: Should AI or humans be booking your service appointments? Stephen explains how Xtime approaches scheduling, where AI can improve the process, and why the human still needs to stay in control. Plus, what dealers can do to improve performance in the service drive instead of expecting technology to fix a bad process. Coming in Part 2: the multi-point inspection and video MPI.
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    45 min
  • Episode 94 - Stop Managing Your Service Department by Email

    Episode 94 - Stop Managing Your Service Department by Email
    Oct 1 2026
    Sending an email to your team is not training. In this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers call out managers who lead from the inbox and mistake hitting “send” for actually coaching their people. Real leadership happens face-to-face — through training, feedback, accountability, and showing up for your team.
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    25 min
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