Join us on Behind The Chain for episode #18, with Special Guest - Giorgio Vitale, Co-Founder & CRO of Back.Tech!

In this exclusive episode, Joey explores the world of reverse logistics with Giorgio. He enlightens us on how he sees it differently, that for too long, returns have been treated as an operational cost. Processed after the fact, based on assumption, and written off as the price of doing business. But now, Back solutions brings verification and control into the returns process, with every return being assessed before a decision is made. Condition is verified, policies are applied instantly, and the right outcome is determined upfront.

Back.Tech exists to fix a broken part of retail. Returns.

Joey & Giorgio chat around the pillars of:
• What makes a strong consumer returns network & how BackTech optimises this
• Case Study - where he has improved performance through reverse logistics
• How ESPR origins of product data has improved over the years and why is it so important to the consumer experience
• Where the biggest challenges are coming from in Global E-commerce operations

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors:
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

Join us on Behind The Chain for episode #17, with a very Special Guest, Stuart Hill the Founder of Trakii and Asset Guard!

He started his CEO Journey in 2012 at wnDirect, then went onto lead FARTECH as SVP and demonstrated remarkable growth of the company on a global scale, but most recently propelled DHL eCommerce UK through a 16% sales increase, by aligning global objectives with his strategy intelligence.

In this exclusive episode, Joey sits down with Stuart Hill, now the Founder of Trakii & Asset Guard. They explore his unbelievable journey at the CEO, Chairman and Advisor of many major logistics companies. Nearly 50 years of age, the advice he'd give to him former self as a dad of four and successful business owner, is to "make time, be present. Put the phone down and pay attention, life goes fast". And, on the business front he encourages anyone to start, now - "you can handle more than what you think and go with your gut no matter the cost!"

You just have to believe in what your doing before you see it...

Joey & Stu chat around the pillars of:
• The secret to leadership transition and what makes a strong leader
• His current take on the Luxury eCommerce landscape
• How has Trakii & Asset Guard developed, and impacted the customer experience
• Stu's predictions are for post-purchase space over the next 5 years

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors:
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

Join us on Behind The Chain for episode #16, with Special Guest Joe Kaye, Founder of Arlo Fulfilment!

Joe takes us into the world of fulfilment Logistics, sharing how he started up Arlo Fulfilment and how the company continues to evolve. Having recently celebrated an entire first year as a founder, he has now experienced what it takes to streamline fulfilment operations successfully and has overcome expected challenges that have cropped up. He's soon to be at top of his game, operating around the clock with his business partner Beth, to now scale the company and take it to it's new heights!

Joey & Joe chat around the pillars of:
• The rationale behind the decision to start-up a 3PL provider
• What advice would Joe give anyone who is thinking of doing the same
• With Arlo Fulfilment being in it’s early stages, what partnerships is Joe looking to explore...
• Where he sees the company in 5 years time!

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors:
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

Join us on Behind The Chain for episode #15, with Special Guest Keith Gaskin, Founder & Owner of ShiftX!

Keith's career is a demonstration of excellence to anyone working their way to the top in Logistics, from his early days having to hold his own, going on to establish himself at SEKO Logistics with his Co-Owners. His experience is invaluable, as he reflects on how to be a global sales and commercial expert across the industry, and how to win business timely and effectively.

No reason to stop now - having moved away from the freight forwarding realm several years ago, he now has a Supply Chain Consultancy empowering business in the marketplace, and is very passionate about his most recent project of founding ShiftX - a solutions orientated 4PL that supports major Brands!

Joey & Keith chat around the pillars of:
• The reasons for starting-up a new 4PL company, and the challenges that have come with it?
• What benefits do you see when combining new tech in a traditional market place?
• How is ShiftX facing up to the complexities of current affairs?
• What are your predictions for the industry over the next 5 years?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors:
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

Join us on Behind The Chain for episode #14, with Special Guest Mitul Shah, Ex Leader at Harrods!

Recently departed his role as an accomplished General Manager of luxury and white-glove delivery operations at Harrods, recognised for leading high-performance teams and delivered exceptional service to ultra-high-net-worth (UHNW) clients. He built frameworks that are different to many other Logistics companies - Mitul took cross-border and international freight shipping to a another dimension!

He specialised in managing his large operational teams of over 600 people, to be prepared for and communicate every outcome of world-class delivery at a global level, with very niche clientele!

Joey & Mitul chat around the pillars of:
• How did Mitul start working in such a niche area of Logistics and with some of the most wealthiest clientele?
• How did he build and evolve a sustainable logistics solution to some of the most remote places on the planet?
• What impact did technology have within the solutions & where is it heading next?
• What’s next for him - are there any personal projects or goals that await?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors:
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

Join us on Behind The Chain for episode #13, with Special Guest Andy Meeson, Vice President of Reveni!

He's building the future of post-purchase commerce at Reveni, where outbound, returns, refunds, and customs operate as one seamless global system. Retailers do not fail because of price, they lose customers because post-purchase breaks trust - that's what Andy is fixing!

He knows the in's/out's like the back of his hand, and your in for a treat, especially if returns is a big part of your pie!

Joey & Andy chat around the pillars of:
• Why Tech Solutions - the returns model and how it sets Reveni apart
• What does it take to deliver complex customer solutions as a Fin Tech provider?
• What do you think it takes to scale and what’s the GTM strategy
• What does the future look like for Reveni?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors:
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

Join us on Behind The Chain for episode #12, with Special Guest David Emerson, now Investor & Board Advisor, and ex Owner, SVP & CCO of SEKO Logistics!

Just when he thought he'd seen it all - David's story is a Logistics masterclass and will have you pinching yourself in amazement, from his early days at Expeditors International, right through to flexing his muscle at SEKO Logistics with his Co-Owners. His experience takes us far behind the chain on this one, on how to be explicitly successful in the industry and how this leads to full control of opening new doors. That's right, now an Investor, he has no intentions of hanging the boots up just yet - orchestrating AI powered tech has had something to say about that!

Joey & David chat around the pillars of:
• Combining experience with youth to enhance the future of the Logistics Industry
• The secret to investing in strong, sustainable Logistics businesses
• What should new Founders within the Logistics technology space be conscious of in today’s market?
• What are his predictions for the Industry over the next 5 years?

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors:
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

Join us on Behind The Chain for episode #11, with Special Guest Fran Gresswell, the Founder of Riviera Iced Tea!

This is a brand on the horizon - Fran's story is jam packed, with how Riviera came to be and the product characteristics being unique. She's not messing around, these delicious beverages are an instant hit amongst the market and continue to blossom!

Joey & Fran discuss the following:
• The Rationale of Bringing a Mediterranean-Inspired Beverage to UK shores
• Why Riviera Iced Tea Over Other Beverages?
• Her Stance on the eCommerce Market & Emerging Challenges Being Faced
• How Riviera is Going From Strength to Strength, and Where Next...

Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

Listen & Enjoy.

Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

Sponsors:
If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com