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Crucial Conversations

Tools for Talking When Stakes Are High, Second Edition
Lu par : Joseph Grenny
Durée : 6 h et 27 min
4.5 out of 5 stars (13 notations)

9,95 € / mois après 30 jours. Résiliable à tout moment.

Description

The New York Times best seller that changed the way millions communicate is now available in audio.

Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed readers' lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New links to videos teaching what to do and what to avoid during crucial conversations
  • New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

  • Prepare for high-stakes conversations
  • Make it safe to talk about almost anything
  • Transform unpleasant emotions into powerful dialogue
  • Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

©2012 McGraw-Hill (P)2012 McGraw-Hill Education

Critiques

"[ Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul)
"Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation." (Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association)

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Narrateur

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Notations

Global

  • 4.5 out of 5 stars
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Performance

  • 4.5 out of 5 stars
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Histoire

  • 4.5 out of 5 stars
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Trier par :
  • Global
    3 out of 5 stars
  • Performance
    2 out of 5 stars
  • Histoire
    3 out of 5 stars

Trop B à BA ?

Avez-vous d'autres commentaires ?

Je ne recommande pas ce livre, le narrateur passe trop de temps à faire du battage sur les chapitres à venir. Inédéquats à une lecture fluide.

1 sur 1 personne(s) ont trouvé cet avis utile.

  • Global
    2 out of 5 stars

Meh

There's some good content but it feels like a not yet cohesive first draft. Thé shortcoming that most bothers me though is the blindspot of how to deal with people who appear irrational (with respect to the supposed aims of the interaction)

  • Global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars

Very insightful

Very helpful audiobook with many examples and situations to help illustrate the authors point of view . Several useful tools and methods to solve difficult conversations are being mentioned and they make perfect sense.

  • Global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars

Remarquable

J’ai été très accroché par ce livre remarquable qui apporte des idées claires et nouvelles sur la communication avec les gens qui comptent pour améliorer nos relations. Les concepts sont à la fois expliqués, outillés (avec des acronymes) et illustrés par de nombreux exemples.
C’est puissant et applicable.
Bonus :
1. la section annexe des « oui mais » où les auteurs traitent les objections et questions reçues après la parution de la première édition
2. En plus le livre est très bien lu par un de ses coauteurs. Ça ajoute en pertinence dans le ton

Trier par :
  • Global
    3 out of 5 stars
  • Performance
    2 out of 5 stars
  • Histoire
    3 out of 5 stars
  • Michael
  • 20/11/2013

There is something useful here

I am generally more than somewhat dubious of self-help books. They tend to be full of jargon and self-promotion with overly simplistic frameworks and have a few powerful truths that are somewhat obvious, but not so easy to actually execute. This audio book is no exception. Crucial Conversations uses a lot of words for self-promoting and testimonials with very little information content. It has its share of jargon and acronyms and oversimplifications. It also has its powerful truths (that are somewhat obvious and not so easy to actually execute). The single best transformative truth presented is that if someone is reacting with anger or retreating into silence it because of a story they are telling themselves. Really seeing and believing this for oneself and for others is (I think) the fundamental key in dealing with most emotional conflict.

Without the jargon and acronyms this mostly boils down to:

Look at how you and others are reacting
Make sure everyone feels safe
Notice what you really want
Notice if you are acting in alignment with what you really want
Think about your story before you start talking
Separate the facts from your story
Ask for, and understand, the stories of others
Ask for, and understand, challenges from others to your story
Align on a purpose
Come to a decision
Write down decisions with clear actions, dates and verification

OK, mostly pretty obvious. Some pretty easy to do, some pretty hard. If you do all these things, you will likely communicate well.

I did this as a training class as well as reading and listening to the book and viewing the videos (yikes!) and the audio examples. The training class was much, much better than the audio (or printed) book primarily because in the class there were many role-plays where the students had to actually attempt to use the techniques in semi-scripted scenarios. These role-plays made it clear how different these techniques were from most peoples’ normal communications habits and made it very clear it would take a lot of focus and practice to become proficient using these techniques.

There were a few things I particularly didn't like including; The time and words wasted in self-promotion and testimonials; Labeling natural fight or flight responses as “unhealthy”; and the narration was (as in many self-help books) so upbeat and positive as to be grating.

311 sur 324 personne(s) ont trouvé cet avis utile.

  • Global
    3 out of 5 stars
  • Performance
    1 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Jean-Stéphane Szijarto
  • 26/01/2014

Good book, HORRIBLE reading

Would you say that listening to this book was time well-spent? Why or why not?

Yes, good contents. I have a strong preference for "Difficult conversations" by Stone, Patton, Heen, but I found Crucial Conversations quite complementary.

How did the narrator detract from the book?

I found his constant emphasis on almost every word he read was unbearable, to the extent that I actually stopped listening to the book for a while, and took it again later when I had nothing else to listen to (I listen in my car only)

45 sur 50 personne(s) ont trouvé cet avis utile.

  • Global
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    4 out of 5 stars
  • Roger
  • 29/03/2013

An easy listen

Useful enough of a book with good points. A slightly different take on the same subject as Dale Carnegie's "How to win friends and influence people," which if I were to choose between the two I would go with Dale Carnegie's seminal book as the message here isn't as direct, but if you're interested in the subject and have already read/listened to Mr. Carnegie's, then this is a good compliment.

42 sur 48 personne(s) ont trouvé cet avis utile.

  • Global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Matt
  • 28/03/2013

Another Awesome Listen!

Where does Crucial Conversations rank among all the audiobooks you’ve listened to so far?

Probably one of the most important books I've listened to in the past year.

What’s an idea from the book that you will remember?

When you feel "lost" in a conversation, You ask yourself, what do I want to achieve here?

15 sur 17 personne(s) ont trouvé cet avis utile.

  • Global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Patrick King
  • 15/10/2014

Winning the Games People Play

What did you love best about Crucial Conversations?

I found the breakdown of how and what we think when faced with interpersonal crises very thought provoking and very accurate.

What other book might you compare Crucial Conversations to and why?

Eric Berne's the Games People Play, Timothy Leary's Interpersonal Diagnosis of the Personality, Grinder and Bandler's Frogs Into Princes, L. Ron Hubbard's Dianetics, Milton H. Erickson's Healing With Hypnosis, Jay Haley's Uncommon Therapy

Have you listened to any of Joseph Grenny’s other performances before? How does this one compare?

Grenny has a youthful, strong, clear presentation. His reading of Crucial Conversations gets to the heart of the problem and shows the reader how to solved it. I will listen to this program several times.

What did you learn from Crucial Conversations that you would use in your daily life?

The difference between "facts" and "story" is very important to distinguish. We take a fact and we make assumptions about how that fact came about which may not be accurate. People unaware of this research usually act as though the information they've intuited is true. If we can use good language skills to unravel facts from intuited "stories," we may be able to help others and ourselves get closer to the truth.

Any additional comments?

There is really a lot of new information here that can be very useful when using language to support our relationships both personal and business.

9 sur 10 personne(s) ont trouvé cet avis utile.

  • Global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Guilherme B. Boettch
  • 16/12/2012

Changed my perception of life

It is no overstatement that this book has effectively changed how I perceive life around me in any human interaction. From my relationship to my professional day-to-day exchanges, the ideas from this book have permeated the foundations and execution and, most importantly, greatly improved the outcome.

Thank you, authors, for providing the tools for me to deal with my own problems.

23 sur 27 personne(s) ont trouvé cet avis utile.

  • Global
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    3 out of 5 stars
  • Charles
  • 26/08/2014

A Must for Peacemakers and Negotiators

For those who sometimes are called upon to defuse interpersonal explosives or herd creative bobcats in a useful direction, there are good tools in this volume.

7 sur 8 personne(s) ont trouvé cet avis utile.

  • Global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Brenda
  • 07/02/2013

Everyone should read this book

What did you like best about this story?

The information in this book should be taught as a basic skill for everyone. My wish is for this communication tactic to become 'common knowledge' shared in the home, schools and workforce.

14 sur 17 personne(s) ont trouvé cet avis utile.

  • Global
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    4 out of 5 stars
  • jasmof82
  • 11/02/2015

Powerful tools for important conversations

This book has tons of powerful tools for important conversations with family friends coworkers and bosses. Couldn't put it down.

2 sur 2 personne(s) ont trouvé cet avis utile.

  • Global
    5 out of 5 stars
  • Performance
    3 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Shannon
  • 16/05/2015

Great content! Very helpful

This book is an awesome reminder that tough topics are the most important to be brought up. But even more importantly it reminds you that the way in which the topic is brought up will make all the difference. Often times people bring up tough topics with anger, frustration, passion, emotion and they tend to stir up the pot making everyone on edge. The intent is good, to bring an issue to light, but the delivery is so bad or lacking grace that it makes everyone, perhaps even their supporters, cringe. This book gives concrete examples of how to make those around you at ease while you address an issue at hand.

1 sur 1 personne(s) ont trouvé cet avis utile.

Trier par :
  • Global
    3 out of 5 stars
  • Savoya
  • 19/08/2013

must be good, but horribly read

Bought the book also motivated by the many (over 700) and excellent ratings on amazon, New York Times and Inc.Many professionals refer to it as an ultimative bible for conversation skills....and then I started listening.

My personal opinion about the reading and reader is as to a pure nightmare for an audio book: too fast, in kinda marketing, "wanna-sell-you-something", overexcited falsetto, very artificial, impossible for listen and relax and concentrate and comprehend.

No adjustment of speed or volume helped:-/

Thus, only 3 starts, since that bad reading of an audio book is the premature death of an (probably amazing) audio book.

5 sur 6 personne(s) ont trouvé cet avis utile.

  • Global
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    4 out of 5 stars
  • LR
  • 05/06/2019

Good but too unspecific

While listening to the book I felt that it wasn't specific enough. Maybe more examples would help.

One thing about the speaker: He is often pronouncing a 'W' like if an 'h' was in front of it. I'm not sure if this a speech technique but it just doesn't sound nice.

  • Global
    4 out of 5 stars
  • Performance
    4 out of 5 stars
  • Histoire
    3 out of 5 stars
  • SFAEZ
  • 02/04/2019

useful and transformative

this is an audiobook that one has to listen twice. once to learn what's it about and once after several months of letting it sink in

  • Global
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
  • Kilian Markert
  • 15/09/2017

Valuable tools for better relationships

The book provides you with tools to navigate successfully during a Crucial Conversation, a conversation with differing opinions, where stakes are high and emotions running strong.

The key message is that mastering crucial conversations is essential for success in any type of relationship.

The key take away is that you want to achieve dialogue during a crucial conversation. Also, what people neglect is that often you yourself have to take a step back and start with yourself first.

Very valuable, highly recommended!