You know your improvement project needs someone's support. They don't know you, they're busy, and you're about to ask for their time. So where do you start?

Consultant Alex Gumery explores the often-overlooked skill of gaining entry with new stakeholders, sharing practical lessons from his own improvement journey.

From understanding what matters for the other person, to building trust over time, he reveals why successful engagement is rarely won in a single conversation, and how a thoughtful approach can turn initial scepticism into lasting collaboration.

More resources:

• How to Start Your Improvement Habit
• The Who, the Why and the How of Engaging Stakeholders
• The Importance of Great Stakeholder Engagement to Power Improvement

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• Dive into our Knowledge Hub for more tools, videos, and infographics
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Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

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If improvement is everyone's responsibility, why does problem solving so often end up belonging to a select few?

Consultant Niall Coney explores what stops people taking ownership of improvement, including barriers within systems, measures and management habits that often go unseen. Drawing on first-hand experience, he shares how organisations can create the conditions for problem solving to spread, so that spotting issues, taking action and driving change become part of everyday work.

More resources:

• AI For Smarter Problem Solving
• Lean Thinking is About Abnormailty at a Glance
• Going to Gemba

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>

Improvement and quality often share the same goals, yet in many organisations they operate in separate worlds, with one focused on projects and change, and the other on control and compliance. But what if that divide is limiting your ability to embed lasting improvement?

Join Director Consultant Warren Knight as he explores the connection between Continuous Improvement and Quality Management, challenging common assumptions and revealing why a well-designed QMS may have far more to offer than many improvement practitioners realise.

More resources:

• 5 Things That Quality Is (and Isn’t): A Guide for Practitioners
• Control Charts: Walter Shewhart’s Gift to Quality
• Quality in Action: On-Demand Webinar

More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

• Explore On Demand >>
• Explore Distance Learning >>