In this episode, host Jakub Grajcar sits down with Tiffany Burke, an independent consultant with 22 years of experience in healthcare IT and practice management. As an expert in Athena Health implementations, Tiffany shares her playbook for helping practices grow smarter. We dive deep into why staying ahead of trends is the key to success , how to make tough but necessary staffing decisions , and the right way to foster a positive, team-oriented culture.

We cover:

💡 The #1 tip for practice growth: Why jumping on innovation and trends sets successful practices apart
⚙️ Expert Athena Health tips: How to properly use Practice Roles and Encounter Plans to maximize efficiency
📈 A consultant's staffing framework: How to decide when to add, cut, or (most importantly) re-utilize team members after implementing new tech
🤝 The "family" debate: Tiffany's take on building a supportive, team-first environment and why it's crucial in a medical office
💬 Handling tough conversations: A step-by-step guide to cutting staff with grace and maintaining team morale
🎯 Why your "Mission, Values, and Goals" are the foundation for every decision, from leadership to implementation

Resources mentioned:

👤 Guest: Tiffany Burke
LinkedIn: https://www.linkedin.com/in/tiffany-burke-5b2a3320/

Other Resources:
🐒 Harvard Business Review "Who's Got the Monkey?" (HBR Article)

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In this episode, Jakub Grajcar sits down with Sanjeet Kumar, CEO of OnSure Health LLC and a 20-year veteran in US healthcare. Sanjeet shares his expert playbook for practice growth, built from over two decades of experience in revenue cycle management. He breaks down the critical steps new practices must take before opening their doors and how existing practices can stop revenue leaks they don't even know they have.

We cover:

🔑 How to use CMS.gov data to pick the right demographic area
💸 Why credentialing and billing secondary/tertiary insurance is the key to profitability
📊 How to build a practice-specific dashboard to analyze CPT codes, insurer denials, and physician performance
🛑 The critical mistake practices make: Only analyzing revenue when it's already down (and why you should do it monthly)
🤖 Which administrative tasks are ready for AI: Automating prior authorizations , claim status , and eligibility checks
💡 How to convince a practice manager who says "we've always done it this way" to embrace an outside audit

Resources mentioned:

👤 Guest: Sanjeet Kumar
LinkedIn: https://www.linkedin.com/in/sanjeetkumarosh/
OnSure Health: https://www.onsurehealth.com/

Other Resources:
🏛️ CMS.gov

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In this episode, Evan Grossman, co-founder and Chief Product Officer at Affineon Health, joins Jakub Grajcar to break down how AI-driven inbox solutions are transforming physician workflows and practice efficiency. From reclaiming hours spent on administrative work to freeing up time for strategic growth, Evan shares practical strategies for practice managers to maximize productivity.

We cover:

⏱ How AI can save providers 3–5 hours per week—and staff too
📨 Why tackling the inbox is the key to reducing burnout
💡 Real examples of doctors gaining time to grow their practice
⚙️ How integrating AI into existing EHRs avoids friction
📊 Measuring success: How to evaluate time and workflow improvements
🚀 What the next frontier looks like: Summarizing discharge summaries and clinical documents

Resources mentioned:

👤 Guest: Evan Grossman
LinkedIn: https://www.linkedin.com/in/evangrossman/
Affineon Health: https://www.affineon.com/

Books:
📚 The 7 Habits of Highly Effective People by Stephen Covey

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
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In this episode, healthcare strategist, speaker, and compliance expert Shereese Maynard joins host Jakub Grajcar to expose one of the biggest hidden barriers in practice growth—policy fatigue. From empowering frontline staff to automating repetitive tasks, Shereese reveals how practice managers can boost patient trust, stay compliant, and stop drowning in new regulations.

We cover:
🔑 Why “trust is the currency of growth” in healthcare
💼 How to turn frontline staff into your strongest marketing channel
📚 What policy fatigue looks like—and how to fix it with clarity
⚙️ How automation and AI can save your practice time and money
🧩 Why continuous staff education pays off more than any new tech
🎯 The right way to deliver policy updates that actually stick

Resources mentioned:

👤 Guest: Shereese Maynard
LinkedIn: https://www.linkedin.com/in/hitreeset/
Medium: https://shereesemay.medium.com/
Don't miss Shereese's great column on Medium: We No Longer Want to HIT That (Healthcare IT)

Books:
📘 The Checklist Manifesto by Dr. Atul Gawande
📖 Symptom to Diagnosis by Scott D.C. Stern, Adam S. Cifu, and Diane Altkorn

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
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In this episode, Christina King, Vice President of Revenue Cycle Operations at Nevada Heart and Vascular Center, sits down with Jakub Grajcar to explore how successful healthcare practices must prioritize people over profit. Christina discusses how to cultivate an empathetic environment for both patients and staff, and how practices can leverage technology—without losing their human touch.

We cover:

💡 The secret to thriving practices: Why prioritizing people over profits is non-negotiable
🤝 Hiring for empathy: How to spot the right candidates who will put patients first
⚙️ Integrating technology: Using AI in ways that enhance human care, not replace it
🧠 Empathy in leadership: Why it's essential for practice managers and healthcare teams
🔍 AI in healthcare: How Christina went from skeptic to advocate for AI-driven solutions

Resources mentioned:

👤 Guest: Christina King
LinkedIn:
https://www.linkedin.com/in/christinamking/
Nevada Heart and Vascular Center:
https://nevadaheart.com/

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Jonathan S. Cummins has spent two decades helping practices and payers solve one critical problem: keeping patients engaged. As CEO at GuideUp Health and CRO/Partner at Incept Digital Marketing, he shares with Jakub Grajcar the real-world tactics practice managers can use to improve outcomes and grow revenue.

We explore:
📊 Why traditional outreach leaves practice managers overwhelmed
📍 How geofencing and streaming ads attract the right patients
🤝 What keeps patients loyal between annual visits
💸 How incentives tied to outcomes can drive value-based revenue
🚀 Where AI fits in the future of patient communication

👤 Guest: Jonathan S. Cummins
LinkedIn: https://www.linkedin.com/in/jonathan-s-cummins-33672a5/
GuideUp Health: https://guideuphealth.com
Incept Digital Marketing: https://getincept.com

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
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In this episode, Evan Steele, CEO of rater8, joins Jakub Grajcar to break down the do’s and don’ts of managing your practice’s online reputation. From why you should stop relying on QR codes to how AI overviews are rewriting the rules of patient search, Evan explains what practice managers must know to stay ahead.

We cover:

🔍 Why fixing Google is the #1 priority for any practice
📊 How automation balances reviews across 100+ listings
⏱ The best time to request patient reviews (backed by data)
🚨 How to handle negative reviews while staying HIPAA compliant
🤖 Why AI overviews are changing reputation management forever
📉 How to slash one-star reviews from 20% down to 1%

Resources mentioned:

👤 Guest: Evan Steele
LinkedIn: https://www.linkedin.com/in/evansteele/
rater8: https://rater8.com
Contact Evan/rater8 at: info@rater8.com

Rippling (HR/Payroll/Applicant management platform): https://www.rippling.com
Review / doctor listing sites: Healthgrades, Vitals, WebMD

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Veteran podcaster and Founder / Chief Editor of Healthcare IT Today, John Lynn, joins Jakub Grajcar to tackle one of the biggest questions in medicine today: what should AI be doing in healthcare?

From replacing phone call hold music to diagnosing patients, John shares a visionary—and sometimes a pinch controversial—take on what’s ahead for medical practices.

We unpack:

🤖 How AI scribes are already transforming burnout and billing
📈 Why practice managers need to embrace AI agents, not fear them
⚠️ The real reason US prior authorizations are a bureaucratic nightmare
🧠 What separates strategic leaders from those who might fall behind
🔧 A dead-simple starting point for AI adoption in your practice

Resources mentioned:

👤 Guest: John Lynn
LinkedIn: https://www.linkedin.com/in/johndlynn/
Healthcare IT Today: https://www.healthcareittoday.com/
Swaay.Health community: https://swaay.health/

📈 Rater8 – patient review platform: http://rater8.com/

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
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