In this episode, host Jakub Grajcar sits down with Tiffany Burke, an independent consultant with 22 years of experience in healthcare IT and practice management. As an expert in Athena Health implementations, Tiffany shares her playbook for helping practices grow smarter. We dive deep into why staying ahead of trends is the key to success , how to make tough but necessary staffing decisions , and the right way to foster a positive, team-oriented culture.

We cover:

💡 The #1 tip for practice growth: Why jumping on innovation and trends sets successful practices apart
⚙️ Expert Athena Health tips: How to properly use Practice Roles and Encounter Plans to maximize efficiency
📈 A consultant's staffing framework: How to decide when to add, cut, or (most importantly) re-utilize team members after implementing new tech
🤝 The "family" debate: Tiffany's take on building a supportive, team-first environment and why it's crucial in a medical office
💬 Handling tough conversations: A step-by-step guide to cutting staff with grace and maintaining team morale
🎯 Why your "Mission, Values, and Goals" are the foundation for every decision, from leadership to implementation

Resources mentioned:

👤 Guest: Tiffany Burke
LinkedIn: https://www.linkedin.com/in/tiffany-burke-5b2a3320/

Other Resources:
🐒 Harvard Business Review "Who's Got the Monkey?" (HBR Article)

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
https://talkie.ai/newsletter-educational-vault/?utm_campaign=spm-podcast-ep-15

In this episode, Jakub Grajcar sits down with Sanjeet Kumar, CEO of OnSure Health LLC and a 20-year veteran in US healthcare. Sanjeet shares his expert playbook for practice growth, built from over two decades of experience in revenue cycle management. He breaks down the critical steps new practices must take before opening their doors and how existing practices can stop revenue leaks they don't even know they have.

We cover:

🔑 How to use CMS.gov data to pick the right demographic area
💸 Why credentialing and billing secondary/tertiary insurance is the key to profitability
📊 How to build a practice-specific dashboard to analyze CPT codes, insurer denials, and physician performance
🛑 The critical mistake practices make: Only analyzing revenue when it's already down (and why you should do it monthly)
🤖 Which administrative tasks are ready for AI: Automating prior authorizations , claim status , and eligibility checks
💡 How to convince a practice manager who says "we've always done it this way" to embrace an outside audit

Resources mentioned:

👤 Guest: Sanjeet Kumar
LinkedIn: https://www.linkedin.com/in/sanjeetkumarosh/
OnSure Health: https://www.onsurehealth.com/

Other Resources:
🏛️ CMS.gov

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
https://talkie.ai/newsletter-educational-vault/?utm_campaign=spm-podcast-ep-14

In this episode, Evan Grossman, co-founder and Chief Product Officer at Affineon Health, joins Jakub Grajcar to break down how AI-driven inbox solutions are transforming physician workflows and practice efficiency. From reclaiming hours spent on administrative work to freeing up time for strategic growth, Evan shares practical strategies for practice managers to maximize productivity.

We cover:

⏱ How AI can save providers 3–5 hours per week—and staff too
📨 Why tackling the inbox is the key to reducing burnout
💡 Real examples of doctors gaining time to grow their practice
⚙️ How integrating AI into existing EHRs avoids friction
📊 Measuring success: How to evaluate time and workflow improvements
🚀 What the next frontier looks like: Summarizing discharge summaries and clinical documents

Resources mentioned:

👤 Guest: Evan Grossman
LinkedIn: https://www.linkedin.com/in/evangrossman/
Affineon Health: https://www.affineon.com/

Books:
📚 The 7 Habits of Highly Effective People by Stephen Covey

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
https://talkie.ai/newsletter-educational-vault/?utm_campaign=spm-podcast-ep-13