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Operators

Operators

De : Sean Frank Mike Beckham Matt Bertulli and Jason Panzer
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In the world of ecommerce, a legendary text group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world’s biggest brands have denied its existence for years, until now. Four titans known as the “Operators” are leaking the secret contents in an effort to share its wealth of knowledge with people like you. Sean Frank (CEO, Ridge), Jason Panzer (President, HexClad), Mike Beckham (CEO, Simple Modern) & Matt Bertulli (Founder, Pela Case x Lomi).Sean Frank, Mike Beckham, Matt Bertulli, and Jason Panzer Direction Economie Management et direction
Épisodes
  • How Cuts Hit $60M, Nearly Went Bankrupt & Came Back Stronger
    Nov 5 2026

    Why lower AOV and a disciplined P&L saved this brand from the brink.

    Steven Borrelli (Founder & CEO, Cuts), Mike Beckham (CEO, Simple Modern), and Matt Bertulli (Founder, Pela Case & Lomi) unpack how Cuts reached $60M without outside money, then nearly went under when tariffs hit 145%. Steven walks through the layoffs, the first raise, and the comeback that followed.

    Selling 50K joggers sight unseen gave Cuts confidence it hadn’t earned. Steven explains how a lower AOV cut customer acquisition costs by 65%. Now Cuts is betting on elevated menswear priced below luxury labels, where winning products draw copycats.

    Powered By

    AppLovin

    https://9ops.co/applovin

    https://9ops.co/applovin-paid-growth

    Alia

    https://9ops.co/alia

    Walmart

    https://9ops.co/walmart

    AfterShip

    https://9ops.co/AfterShip

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    1 h et 27 min
  • 5 Hard Questions for Building a Company Culture That Lasts
    Nov 4 2026

    How do you create a company culture that’s a competitive advantage?
    Matt Bertulli (Founder, Pela Case & Lomi) and Mike Beckham (CEO, Simple Modern) build culture through deliberate choices, while most brands leave it to chance. They work through it in five hard questions:

    1. Who should you let go?

    2. How close should you get?

    3. What won’t you tolerate?

    4. Why are values a “trade”?

    5. Where do leaders go next?

    Matt has hired and fired hundreds, and no two exits looked alike. Mike surveyed his entire team, and 80% praised the same quality in him: transparency. As AI takes over the busywork, trust becomes the real advantage.

    Powered By

    Fulfil

    https://9ops.co/fulfil

    Richpanel

    https://9ops.co/richpanel

    Northbeam

    https://9ops.co/northbeam

    Saras Analytics

    https://9ops.co/saras

    Postscript

    https://9ops.co/postscript

    Aftersell

    https://9ops.co/aftersell-operators

    Operators Portal

    https://portal.9operators.com/dashboard

    Operators Newsletter

    https://9operators.com/

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    1 h et 7 min
  • 6 CPG Funnels: How We Study Ads, Landers & Offers
    Nov 2 2026

    “It’s very easy to scrape an ad library, pull out concepts and then literally just duplicate the ad. That’s just a race to the bottom.”

    How do you learn from other brands without copying them?

    Matt Bertulli (Founder, Pela Case & Lomi) and Cody Plofker (Advisor & fmr. CEO, Jones Road Beauty) share their screens to walk through six consumables brands they’re learning from while building Winks. Each picked three, plus one bonus from outside DTC.

    1. Nutrition Geeks: UK single-ingredient

    2. Norse Organics: Natural acne care

    3. Elavate: UK collagen for women

    4. MarsMen: Testosterone support

    5. Spoiled Child: Oddity’s brand

    6. Boostcous: Gluten-free couscous

    (Bonus) Wispr Flow: AI voice app

    Matt and Cody trace each brand’s ads, landers and offers, including why long pages still convert. Some brands force subscriptions, others offer a choice, and a few lead with one-time bundles. Meanwhile, Winks is testing a no-subscription bundle of its own.

    Powered By

    Aftersell

    https://9ops.co/aftersell-operators

    TBAR Partners

    https://9ops.co/tbarpartners

    Richpanel

    https://9ops.co/richpanel

    Motion

    https://9ops.co/motion-runneth

    Skio

    https://9ops.co/skio-9operators

    Omnisend

    https://9ops.co/omnisend

    Operators Portal

    https://portal.9operators.com/dashboard

    Operators Newsletter

    https://9operators.com/

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    1 h et 8 min
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