🎙️ Listen to EZ & AI – Lessons Learnt | Episode 3: My Grandma and AI.

In Episode 3 of EZ & AI – Lessons Learnt, Tina and I explore My Grandma and AI: a personal story about changing work, learning new tools and looking beyondefficiency.

My takeaway for AI adoption is simple:

→ Automate repetitive tasks—but don’t overlook the people affected.
→ Invest in AI literacy—not just access to AI tools.
→ Make room for human judgement and creativity—not just faster output.

The future of work deserves a bigger conversation than “How much time can we save?”

It also needs: “How will we help people adapt?”

Keep your head in the Cloud, your feet on the ground, and your Tina’s close. ☁️ 👣 🤖

🎙️ The Bot I Built—and Killed Three Months Later

🤖 More information. Less intelligence?Ernie built an IT support bot using Microsoft Copilot, loaded it with policies, standards, and processes—and discovered that knowing where everything lives isn’t the same as being helpful.

Three months later, he pulled the plug. But the bot didn’t entirely disappear… 👻

Join Ernie and Tina, his AI co-host, for a candid, lightly humorous episode of EZ & AI– Lessons Learnt, exploring:

📚 Why connecting too much information can get in the way of useful answers.
🔌 Why retiring an AI bot needs more thought than simply pressing delete.🛠️ How a Microsoft IT Helpdesk agent template provided a better starting point.
🙋 Why staff adoption depends on usefulness—not another launch announcement.
🎫 The ambition to make the bot a first stop for IT questions, including ticket updates.

The lesson?Don’t just build a bot. Build something people want to use—and know when to let your first attempt go.

Keep your head in the Cloud, your feet on the ground, and your Tina’s close. ☁️ 👣 🤖

What exactly is AI, and can AI really have values, morals, or virtues?

Disclosure - this episode is 6 minutes long.

In Episode 2 of EZ & AI – Lessons Learnt, Ernie and Tina explore what artificial intelligence actually is, why sounding human isn’t the same as being human, and why we can delegate work to AI but never our responsibility.

Then comes a deceptively simple question: how old is AI?

Is it around 70 years old? Did it really come of age withChatGPT? Or, given that today’s AI can still struggle with something as familiar as reading an analogue clock, does it occasionally behave more like a ten-year-old?

Along the way, Ernie and Tina explore AI’s history, its surprising limitations, and one of the most important lessons of the series:

Use AI to support your judgement, not surrender it.

And next time? Frankenstein, an IT Support Bot, and a lessonErnie learnt the hard way...

Until then, keep your head in the Cloud, your feet on the ground, and your Tina’s close.

Join Ernie Zibert, the IT Sourcing Sorcerer, and his AI co-host, Tina, for EZ & AI – Lessons Learnt. In this introduction, they share practical lessons on better prompts, checking answers and keeping human judgement in charge—with candid insights and friendly banter.

Two perspectives. Plenty of questions. No autopilot.

Keep your head in the Cloud, but your feet on the ground.

A four-minute summary of Microsoft's 2026 Work Trend Index Annual Report. Enjoy the listen.

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When AI moves from answering questions to taking actions, the governance question changes from ‘Is the answer right?’ to ‘What happens if the AI does it twice?’

A virtual CIO (vCIO) provides access to executive-leveltechnology leadership on demand. You gain strategic advice, governance, commercial expertise, supplier management, and technology planning—all without carrying the full cost of a permanent executive. Via a vCIO, organisations can gain enterprise-grade CIO capabilities for around ten percent of the cost of a full-time executive resource. Also known as fractional executive adoption.

Are your IT services delivering real business value… or just keeping the lights on?

In this latest episode of the IT Sourcing Sorcerer Podcast, I break down the core ideas from my ebook “The SDM Formula”—and why Service Delivery Management is the missing link in many organisations.

💡 We explore:

✅ How to move from reactive IT to value-driven service delivery
✅ Why Governance, Performance & Relationships matter more than ever
✅ How to drive measurable outcomes across multi-vendor environments

In today’s world of cloud, outsourcing, and AI—strong service delivery isn’t optional. It’s a competitive advantage.

🎧 Tune in now and turn IT into a business enabler. And understand why the answer to this particular IT question if 4!