EZ & AI - Lessons Learnt - E2
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EZ & AI - Lessons Learnt - E2
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🎙️ The Bot I Built—and Killed Three Months Later
🤖 More information. Less intelligence?Ernie built an IT support bot using Microsoft Copilot, loaded it with policies, standards, and processes—and discovered that knowing where everything lives isn’t the same as being helpful.
Three months later, he pulled the plug. But the bot didn’t entirely disappear… 👻
Join Ernie and Tina, his AI co-host, for a candid, lightly humorous episode of EZ & AI– Lessons Learnt, exploring:
📚 Why connecting too much information can get in the way of useful answers.
🔌 Why retiring an AI bot needs more thought than simply pressing delete.🛠️ How a Microsoft IT Helpdesk agent template provided a better starting point.
🙋 Why staff adoption depends on usefulness—not another launch announcement.
🎫 The ambition to make the bot a first stop for IT questions, including ticket updates.
The lesson?Don’t just build a bot. Build something people want to use—and know when to let your first attempt go.
Keep your head in the Cloud, your feet on the ground, and your Tina’s close. ☁️ 👣 🤖
