🎙️ The Bot I Built—and Killed Three Months Later

🤖 More information. Less intelligence?Ernie built an IT support bot using Microsoft Copilot, loaded it with policies, standards, and processes—and discovered that knowing where everything lives isn’t the same as being helpful.

Three months later, he pulled the plug. But the bot didn’t entirely disappear… 👻

Join Ernie and Tina, his AI co-host, for a candid, lightly humorous episode of EZ & AI– Lessons Learnt, exploring:

📚 Why connecting too much information can get in the way of useful answers.
🔌 Why retiring an AI bot needs more thought than simply pressing delete.🛠️ How a Microsoft IT Helpdesk agent template provided a better starting point.
🙋 Why staff adoption depends on usefulness—not another launch announcement.
🎫 The ambition to make the bot a first stop for IT questions, including ticket updates.

The lesson?Don’t just build a bot. Build something people want to use—and know when to let your first attempt go.

Keep your head in the Cloud, your feet on the ground, and your Tina’s close. ☁️ 👣 🤖

What exactly is AI, and can AI really have values, morals, or virtues?

Disclosure - this episode is 6 minutes long.

In Episode 2 of EZ & AI – Lessons Learnt, Ernie and Tina explore what artificial intelligence actually is, why sounding human isn’t the same as being human, and why we can delegate work to AI but never our responsibility.

Then comes a deceptively simple question: how old is AI?

Is it around 70 years old? Did it really come of age withChatGPT? Or, given that today’s AI can still struggle with something as familiar as reading an analogue clock, does it occasionally behave more like a ten-year-old?

Along the way, Ernie and Tina explore AI’s history, its surprising limitations, and one of the most important lessons of the series:

Use AI to support your judgement, not surrender it.

And next time? Frankenstein, an IT Support Bot, and a lessonErnie learnt the hard way...

Until then, keep your head in the Cloud, your feet on the ground, and your Tina’s close.

Join Ernie Zibert, the IT Sourcing Sorcerer, and his AI co-host, Tina, for EZ & AI – Lessons Learnt. In this introduction, they share practical lessons on better prompts, checking answers and keeping human judgement in charge—with candid insights and friendly banter.

Two perspectives. Plenty of questions. No autopilot.

Keep your head in the Cloud, but your feet on the ground.