Every leader knows who their “tricky people” are…the ones who come in hot, push past direct into aggressive, and can change the energy of a room in seconds. But when that behavior goes unchecked, everyone else pays the price.

In this episode of Fix the Conversation, Heather breaks down why permission is set from the top, how your communication style may influence the way you handle difficult personalities, and a simple Before. During. After. framework for addressing bad behavior without creating even more conflict.

Because great leadership isn’t about cleaning up the explosion…it’s about having the conversation that prevents it.

You know what you want…the promotion, the bigger client, the approval, or the opportunity. But can you name the specific person who can help you make it happen?

In this episode of Fix the Conversation, Heather explains why meaningful opportunities almost always have a “who” attached to them. You’ll learn how to identify the decision-makers, advocates, and connectors who can move your ideas and career forward and how to build those relationships authentically.

Because if you can’t name your who, you don’t have a relationship strategy. You have a wish.

You can have the smartest idea in the room and still struggle to get anyone to listen.

In this episode of Fix the Conversation, Heather reveals why expertise alone doesn’t create influence. You’ll learn how to communicate your ideas in a way that builds credibility, earns buy-in, and moves people to action.

Discover how to lead with what matters to your audience, anticipate resistance, build support before the meeting, and stop repeating yourself when your message isn’t landing.

Because being right isn’t enough. If you want your ideas to go somewhere, you have to help people understand why they matter.