On December 28, 2017, what began as an argument over a $1.50 Call of Duty bet ended with an innocent man shot and killed on his own front porch in Wichita, Kansas.

In this minisode, we take a closer look at the Wichita swatting incident through the lens of 911 communications.

We’re breaking down the call itself, the red flags every call-taker should know, and why swatting calls are on the rise, pulling resources away from real emergencies.

Real Time Information Centers (RTIC) are changing how agencies respond, and dispatchers are right in the middle of it.

In this episode, we sit down with Amber, with the help of her work partner built an RTIC from the ground up at her department. She walks us through what it took to get it off the ground, how dispatch fits into the picture, and why she set it up as an ancillary assignment for dispatchers so it keeps running long after she's gone.

If you've ever wondered what an RTIC actually does, how it supports the folks on the floor, or how you could get a seat at the table when your agency starts building one, this one's for you.

We talk about the wins, the roadblocks, and what she'd tell any communications center thinking about going down this road.

On February 28, 1997, what began as a bank robbery in North Hollywood quickly turned into one of the most infamous armed confrontations in Los Angeles history.

In this minisode, we take a closer look at the North Hollywood Shootout—not just from the perspective of the officers and suspects on scene, but through the lens of 911 communications.

We’re breaking down the incident, the communications challenges, and some of the lessons that continue to shape how public safety professionals think about responding to high-risk, high-intensity events.

Because behind every major incident is another story happening over the radio—and dispatchers are right there for every second of it.