This episode breaks down how an AI SDR agent built in Salesforce Agentforce helps sales teams handle more leads, improve outreach quality, and remove bottlenecks at the top of the funnel.

Eric Housh and Zack Terry walk through the technical design, including grounding strategies, brand voice control, observability, and prompt evaluation, along with key insights on AI performance and scalability.

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Sales teams lose critical deal context in the moments between meetings and CRM updates. In this episode, Eric Housh and Zack Terry break down how AI and voice tools help capture that information in real time and improve data accuracy.

They explore the “windshield gap,” the impact of CRM friction on adoption, and how a simple Agentforce solution can streamline data entry, improve reporting, and support better forecasting.

Prefer to watch? Find the full episode on our website: https://loom.ly/eJrCeH0

Support teams often struggle with scattered data across multiple systems. In this episode, Eric Housh and Zack Terry walk through how a global enterprise unified its data to power an AI agent that delivers faster, more informed answers.

They break down the architecture behind Salesforce Data Cloud and Agentforce, along with the role of semantic search, unstructured data, and retrieval systems in improving support efficiency and onboarding.

Prefer to watch? Find the full episode on our website: https://loom.ly/WofMnys