This episode breaks down how an AI SDR agent built in Salesforce Agentforce helps sales teams handle more leads, improve outreach quality, and remove bottlenecks at the top of the funnel.

Eric Housh and Zack Terry walk through the technical design, including grounding strategies, brand voice control, observability, and prompt evaluation, along with key insights on AI performance and scalability.

Prefer to watch? Find the full episode on our website: https://loom.ly/C3j2IuU

Sales teams lose critical deal context in the moments between meetings and CRM updates. In this episode, Eric Housh and Zack Terry break down how AI and voice tools help capture that information in real time and improve data accuracy.

They explore the “windshield gap,” the impact of CRM friction on adoption, and how a simple Agentforce solution can streamline data entry, improve reporting, and support better forecasting.

Prefer to watch? Find the full episode on our website: https://loom.ly/eJrCeH0

Support teams often struggle with scattered data across multiple systems. In this episode, Eric Housh and Zack Terry walk through how a global enterprise unified its data to power an AI agent that delivers faster, more informed answers.

They break down the architecture behind Salesforce Data Cloud and Agentforce, along with the role of semantic search, unstructured data, and retrieval systems in improving support efficiency and onboarding.

Prefer to watch? Find the full episode on our website: https://loom.ly/WofMnys

Many growing businesses hit a point where success creates new operational bottlenecks. In this episode, Eric Housh and Zack Terry break down the “scaling tax” and how AI can eliminate manual invoice processing inside Salesforce.

They walk through a real-world use case, including how Agentforce automates email intake, data extraction, validation, and record creation, plus practical steps leaders can take to identify similar opportunities in their own workflows.

Prefer to watch? Find the full episode on our website: https://loom.ly/x3x9-G0

Many organizations experiment with AI tools but struggle to turn them into real operational value. In this episode, Eric Housh and Zack Terry walk through a real case study showing how siloed AI systems can create inefficiencies instead of reducing work.

They explore how Agentforce and Data Cloud connected AI directly to Salesforce CRM data, knowledge articles, and customer records. The discussion highlights how contextual AI reduces support ticket volume, improves response speed, and allows customers to self-serve answers through an Experience Cloud portal.

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The Salesforce Spring '26 release focuses on AI governance, observability, and operational maturity rather than flashy features. In this episode, Eric Housh and Zack Terry break down the five most important AI-centered updates and what they mean for leaders scaling Agentforce and automation.

They cover AI-generated Flow builds, Digital Wallet transparency, Scale Center observability, generative engine optimization inside Experience Cloud, and the critical retirements that could impact your org.

Prefer to watch? Find the full episode on our website: https://www.fastslowmotion.com/aiinaction

HubSpot Data Hub is designed to unify and clean customer data so teams can trust their CRM and build AI on a foundation that holds. In this episode, Eric Housh and Zack Terry are joined by FSM Chief Delivery Officer Brandon Landes to break down what Data Hub is, how it works, and why it improves adoption, automation, and AI outcomes.

They also cover this week’s AI headlines, including OpenAI’s “code red,” reported misuse of Claude Code, the FDA expanding generative AI access, Anthropic IPO rumors, and Marc Benioff’s comments about a possible Salesforce rename.

Prefer to watch? Find the full episode on our website: https://www.fastslowmotion.com/data-hub-is-the-backbone-of-ai-ep-017/

Salesforce Data 360 has become the data intelligence layer powering the entire Agentforce ecosystem. In this episode, Eric Housh and Zack Terry break down what Data 360 really is, how it evolved, and why it matters for any business preparing for AI. They walk through context engineering, semantic search and vector databases, relationship mapping, calculated insights, identity resolution, and what it takes to build a complete, real time view of every customer.

They also cover this week’s top AI headlines, including OpenAI’s multicloud deal with AWS, Microsoft’s restructuring, Amazon’s agentic shopping dispute with Perplexity, Apple’s reported Gemini partnership for Siri, and Google’s discovery of Prompt Flux malware rewriting its own code.

Prefer to watch? Find the full episode on our website: https://www.fastslowmotion.com/data-360-is-the-nervous-system-of-your-ai-ep-016