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An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts, and terminology used in the ITIL service lifecycle.

Penetrate the polite veneer of the people, learn about their customs and traditions, become acquainted with their values and attitudes, and your experience of this green and pleasant land will be greatly enriched.

Most guidebooks on Ireland will tell you where to stay and what to see. Ireland—Culture Smart! is written for people who want to know more and go deeper. Here you will find the beliefs and attitudes of the Irish, their rich musical and literary culture, their ancient language and mythology, the values they live by, how they do business, how they enjoy themselves, and the ways they have been molded by their tumultuous history and indeed their geography.

Will her new home turn into a nightmare? As I stare out the window of my beautiful apartment, I hope that I’ve made the right decision to move back to the city that holds so many memories. I’ve chosen my home on the top-floor and in a quiet area because feeling safe and secure is important to me. But on my first day, I’m involved in a heart-stopping accident on the leafy-green street. A stranger comes to my rescue – if it wasn’t for his actions, I wouldn’t be alive. I’m shaken but grateful, so I invite him in. And that’s the moment that everything changes. I shouldn’t have trusted him.

The moment I meet Anna at number 7, I immediately like her. But her husband is staring at me with a strange expression on his face. It sends a shiver down my spine. And then a few days later, Anna is gone… The second I see the moving van, I rush outside. My husband tells me to give our new neighbours space, but I need to know who they are. When I see Anna, I’m in awe. Despite the chaos of boxes, she is glamorous, with perfect hair and elegant clothes. But her husband, Fraser, makes me nervous. I can’t explain it, but I don’t trust him.

Running the family empire means Sebastian Pagonis quitting his playboy lifestyle. Until an accident strips Sebastian of his memory—and his ice-cold persona! Suddenly Bunny's employer barely resembles the arrogant Greek she first met, obliterating her last defence against their desire… But passion indulged in paradise has real-world consequences—Bunny's pregnant!

Rogan has spent his life as a scullery boy, struggling to survive in a ruthless empire. But on the night of his fifteenth birthday, a shocking mystery unravels—one tied to his hidden identity. A single mistake exposes him to the Imperial Twin Sweep, a force that will stop at nothing to capture those with forbidden gifts. With a bounty on his head and a deadly enemy on his trail, Rogan must flee into the unknown—only to uncover secrets more dangerous than he ever imagined.

When a spark ignites between Nina and Gabriel, they spend a weekend together at Nina's isolated beachside home. Soon after, Nina receives some terrible news: Gabriel's body has been found, and she's been named a prime suspect. Soon, Nina's only choice will be to lean on the people she's kept at arm's length—to help prove whether she is a victim or a monster.

Eve is clearing her father’s house when she finds an old cassette player and a box of tapes. Though grieving, she smiles at the spark of nostalgia. One tape is labelled ‘Eve’–in her mother, Angela’s, scrawled handwriting. She disappeared for good more than ten years ago. The tape whirrs. A voice crackles. ‘My name is Angela’. Tears fill Eve’s eyes at the familiar voice–at the thought her mother recorded this message just for her. But the next words make her heart pound.

As a beautiful summer unfolds in the Croatian islands, Ana Meštrović embarks on a new venture – transforming her beloved catamaran into a floating library. Joined by crew members Natali, a young mechanic afraid of her own shadow, and Lloyd, an older widower who needs a fresh start, the newly-formed trio all have their own reasons for needing the travelling library to be a success. As they explore stunning coastlines against the soothing backdrop of lapping waves, they learn that sometimes, the most profound changes happen not just in the pages of a book, but in the bonds formed along the way.

Crown Prince Alessio drowns out each exploit with more outrageous behaviour! Even his wedding is hitting the headlines for all the wrong reasons—his reputation-repairing fiancée has pulled out! Innocent Rosy is merely the palace art restorer. Yet to save her family from financial peril she must accept Alessio's shock proposal. And as she spends more time with her husband she begins to catch glimpses of the man beneath the rebellious façade…and to crave his touch!

A woman who was sexually abused by her own father and later gave birth to his daughter is now running a support group which spans 30 countries and has tens of thousands of supporters. Stace Don, now 36, was taken into foster care as a baby after being neglected by her parents. For seven years, she lived an idyllic life, believing her foster parents were her real parents. But a chance encounter with her natural father, Nigel Taylor, shattered her happiness and she was later moved from her foster home, away from the family she loved.

This book tells the story of women's football in England since its 19th-century inception through pen portraits of its trailblazers. The game might have once been banned because of its popularity – find out about the subversive women who kept organising their teams and matches despite the prohibition, who broke barriers and set records – the legends of the game who built the foundations of the stage upon which today's stars flourish.

Shy hotel maid Alana Davison is desperate to clear a family debt. So desperate that, when she discovers Greek tycoon Ares Sarris urgently needs a wife, she blurts out a scandalous suggestion: in exchange for his help, she’ll become his emergency bride! To fiercely controlled Ares, Alana is a convenient solution; their marriage will allow him to secure the inheritance his illegitimacy denied him. What’s inconvenient is the chemistry blazing like a wildfire between them!

Parents Angelina and Ben exist in enviable luxury: not just wealth, success and a gorgeous home, but a loving relationship and beautiful twin babies to complete the perfect family. But having it all means that you have the most to lose. And when cracks begin to appear things fall apart at a shocking pace; and it's twins Max and Mia who suffer the most. Money isn't enough to paper over the problems in this extraordinary and heartbreaking story. It is a foster-caring experience like no other, and one which tests Louise's emotional strength to the core.

Welcome to the Lakeside Cottage...a place for families, friends and loved one to share the perfect seasonal escape.

As October of 1900 draws to a close, London’s foggy, lamplit streets are hit by a string of burglaries which puzzle Scotland Yard. When they culminate in a gruesome murder, Sherlock Holmes is called in to investigate. But has he put the wrong man behind bars?

JANE is a young woman grieving for her child, who is taken to a remote holiday cottage on the Northumberland coast. From the moment she arrives at the cottage with her much older and over-protective husband, Peter, Jane keeps catching glimpses of a little girl and hearing a child crying. Peter is convinced these are hallucinations, as Jane has been diagnosed with schizophrenia—diagnosis she doesn't agree with. She sets out to discover who or what the child could be. A ghost? A real child? Or something else?

When Enzo stops to help a broken-down car, he’s shocked by his discovery. Skye is frightened, on the run and with tiny siblings in tow. Enzo’s honor dictates he offer them sanctuary and Skye a job. But could their simmering attraction solve another problem—his need for a bride?