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When slighted, misunderstood, cut-in-front-of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore co-workers, change hairdressers, complain to friends, shout and pound their fists. They often miss the most positive, effective alternative of all: confronting positively.

This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online.

What is Executive Presence for Women? Do you have it or want it? Barbara Pachter provides the expert advice that has helped thousands of women achieve the respect and success they deserve. Follow the eight steps on this lively recording and learn what's essential for creating a dynamic professional image. Subjects include correcting common mistakes in your appearance, assembling a powerful wardrobe, even on a tight budget, and sending the right message with your voice and body language.