Résultats lu par "Kevin Pariseau" dans Toutes les catégories

The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.

Seven Million Dollar Spy reveals, for the first time, the inside story of the dramatic US counterintelligence operation that resulted in the capture of the most dangerous mole working for Russia inside US intelligence. Now, the former senior KGB spy, to whom the US paid seven million dollars for Moscow's file on the mole, is identified by both his real and code names.

Broadway takes us on a mile-by-mile journey that traces the gradual evolution of the 17th century's Brede Wegh, a muddy cow path in a backwater Dutch settlement, to the 20th century's Great White Way. We learn why one side of the street was once considered more fashionable than the other; witness construction of the Ansonia Apartments, Trinity Church, and the Flatiron Building and the burning of P. T. Barnum's American Museum; and discover that Columbia University was built on the site of an insane asylum.

Lee Cargill is the head of Q5, a secret organization that can send objects a split second back into the past. And while this seems utterly useless, it turns out to be the most powerful capability the world has ever known. Those who control it can transform civilization - or destroy it entirely. When Cargill sends Aaron Blake, his most formidable operative, on an unauthorized mission to destroy Kim Jong-un, all hell breaks loose. As Blake battles for his life, his chances of thwarting the North Korean tyrant plummet. But they're about to get far worse.

Having spent the past three decades' worth of summers on Nantucket, the Warners are as much a part of the island as the crust of salt on the ferry. But this year is different: Tripp is no longer the father he was, and it becomes clear that nothing - not the beams that hold the house together, and not the values the family clings to - can survive the ravages of time. When tradition turns to tragedy, the creaky old house swirls with suspicion. There are just so many reasons to want someone gone.

In 1980, Ronald Reagan created one of the dumbest talking points of all time: "I'm not a scientist, but..." Since then, politicians have repeatedly committed egregious transgressions against scientific knowledge prefaced by this seemingly innocuous phrase. Yet, as science journalist Dave Levitan reveals, that line is just the tip of the melting iceberg when it comes to rhetorical tools wielded to attack scientific findings that don't cooperate with political agendas.

Caine Riordan, fresh from serving as envoy to the aliens known as the Slaasriithi, has been given yet another daunting task: apprehend raiders that are terrorizing a distant planet. As difficulties mount, Caine becomes aware that the mission his superiors sent him to perform may not be the one they actually hope he will achieve.

Best-selling author, superstar physicist, and cofounder of the World Science Festival Brian Greene (The Elegant Universe, The Fabric of the Cosmos) and an ensemble cast led by award-winning actor Paul Rudd (Ant-Man) perform this dramatic story tracing Albert Einstein's discovery of the general theory of relativity.

In late summer 1947, 31-year-old Yitzhak Goldah, a camp survivor, arrives in Savannah to live with his only remaining relatives. They are Abe and Pearl Jesler, older, childless, and an integral part of the thriving Jewish community that has been in Georgia since the founding of the colony. There Yitzhak discovers a fractured world, where Reform and Conservative Jews live separate lives - distinctions, to him, that are meaningless given what he has been through. He further complicates things when, much to the Jeslers' dismay, he falls in love with Eva, a young widow.

Twenty-one years after they were driven apart by circumstances beyond their control, two former lovers have a chance encounter on a Manhattan street. What follows is a tense, suspenseful exploration of the many facets of enduring love. Told from alternating points of view through time, If I Forget You tells the story of Henry Gold, a poet whose rise from poverty embodies the American dream, and Margot Fuller, the daughter of a prominent, wealthy family, and their unlikely, star-crossed love affair.

Named president and CEO of NBC at the age of 43, he faced a two-headed dragon: on one hand, distrust from the network people deeply skeptical of the "suit" from GE, their new corporate parent; and on the other, fiscal oversight demands from a cautious, conservative institution reluctant to invest heavily in a media business they didn't understand. For the next 20 years, he managed to navigate the fine line between the two and in the process completely reinvent - and save - the network.

What if you found a way to send something back in time? But not weeks, days, or even minutes back. What if you could only send something back a fraction of a second? Would this be of any use? You wouldn't have nearly enough time to right a wrong, change an event, or win a lottery. Nathan Wexler is a brilliant physicist who thinks he's found a way to send matter a split second back into the past. But before he can even confirm his findings, he and his wife-to-be, Jenna Morrison, find themselves in a battle for their very lives.

For more than 50 years, the world's top scientists searched for the "missing" planet Vulcan, whose existence was mandated by Isaac Newton's theories of gravity. Countless hours were spent on the hunt for the elusive orb, and some of the era's most skilled astronomers even claimed to have found it. There was just one problem: It was never there.

In Science That Changed the World, Tim Radford takes us on a tour of the major scientific breakthroughs from the decade of revolution. Taking us as far back as the origin of the universe, Radford's storytelling examines the impact that each development continues to have on our lives today and how, in less than a decade, the world leapt and lurched forward into the modern era.

Caine Riordan, reluctant diplomatic and military intelligence operative, has just finished playing his part repulsing the Arat Kur's and Hkh'Rkh's joint invasion of Earth. But scant hours after the attackers surrender, the mysterious but potentially helpful Slaasriithi appeal to Caine to shepherd a diplomatic mission on a visit to their very alien worlds. The possible prize: a crucial alliance in a universe where the fledgling Consolidated Terran Republic has very few friends.

A leading American philosopher brings the tools of his trade to contentious contemporary debates. How can we have meaningful debates with political opponents? How can we distinguish reliable science from overhyped media reports? How can we talk sensibly about God? In What Philosophy Can Do, Gary Gutting takes a philosopher's scalpel to modern life's biggest questions and the most powerful forces in our society - politics, science, religion, education, and capitalism - to show how we can improve our discussions of contentious contemporary issues.

Stories from - and about - a nation divided. At The Washington Post, the Civil War has held an enduring fascination for both readers and writers. Raging from 1861-1865, the Battle Between the States has left a lasting imprint on the United States' collective psyche for 150 years. This 150th Anniversary Collection aggregates historical data with contemporary reflections, as journalists and historians put the bloody war into context.

In a spectacular feat of daring and magic, Elena and her army of outlaws and rebels have defeated evil's minions and released the mystic secrets of the Blood Diary. But the malevolent Dark Lord has unleashed the Weirgates - black wells of ferocious energy that are his greatest source of power. Now Elena's bravest allies are sent to find and destroy the Gates, as windships carry the fight north to the frigid woodlands, south to the burning desert sands, and east to the blasted regions of dread Gul'gotha.

When reluctant interstellar diplomat and intelligence operative Caine Riordan returns from humanity’s first encounter with alien races, sudden war clouds burst. With Earth's fleet shattered by a sneak attack and its survivors fighting for their lives, Caine must rely upon both his first contact and weaponry skills to contend with the non-humanoid enemy.

2105, September: Intelligence Analyst Caine Riordan uncovers a conspiracy on Earth's Moon - a history-making clandestine project - and ends up involuntarily cryocelled for his troubles. Twelve years later, Riordan awakens to a changed world. Humanity has achieved faster-than-light travel and is pioneering nearby star systems. And now, Riordan is compelled to become an inadvertent agent of conspiracy himself. Riordan's mission: travel to a newly settled world and investigate whether a primitive local species was once sentient - enough so to have built a lost civilization.