Résultats lu par "Sandra Burr" dans Toutes les catégories

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

As a New England mother struggles to support her family in the wake of her husband's service in the Civil War, her four daughters struggle, too - caught between childhood dreams and the realities of burgeoning adulthood. For Meg, Jo, Beth, and Amy March, raised in integrity and virtue, negotiating the right path in life means making choices that will either narrow or expand their destinies.

The Woman's Book of Courage is a little audiobook with a big message - we can take charge of our lives, stop trying to please all of the (other) people all of the time, and live happily with ourselves and others right now. Since it was first published, The Woman's Book of Courage has touched the lives of hundreds of thousands of women.

Seventy-one and a man used to controlling those around him, Saul finds himself slipping into what he describes as his slow dance with death. His ramblings, humor, emotions, lucid moments, and confusion are laid bare as well as the thoughts and feelings of his loved ones: his wife, Monique, conflicted and depressed, caring yet angry; his daughter, Florence, compassionate yet proper and reserved; his son, Joey, self-centered and narcissistic, seemingly indifferent to his family's challenges.

In the days when Scotland lay under siege - from the Vikings who sailed from the north and the Norman English who came from the south - King David sought to unite his people into one nation. For this, he needed loyal warriors. Waryk de Graham soon proved the greatest of these fighters, and was knighted Lord Lion. But his honored position came with a price: a wife chosen for him by the king - a reluctant Viking bride.

Louisa May Alcott’s heartwarming tale of the indelible bond between sisters. This treasured novel, drawn in part from Louisa May Alcott's personal experience, brings to life the provincial yet abundantly full lives of the March sisters. Meg, Jo, Beth, and Amy manage to lead an interesting existence despite their father's absence at war and their family's lack of money. Whether they're putting on a play or forming a secret society, their gaiety is infectious. This novel is part of Brilliance Audio's extensive Classic Collection, bringing you timeless masterpieces that you and your family are sure to love.

In this unforgettable final chapter of the Immigrants series, Howard Fast follows the trials and joys of the wealthy Lavette matriarch, Barbara, whose life has been a selfless journey powered by an unshakable faith in the human spirit. Barbara now discovers the unexpected delights of finding love in her later years, even as she encounters the most daunting obstacle of her life.

Surrounded by the sweeping cliffs and beauty of Big Sur, Kate Powell treasured both her life at Templeton House and the family who raised her like one of their own. Although Kate lacked Margo’s beauty and Laura’s elegance, she knew she had something they would never possess - a shrewd head for business.

Dear Reader,You’ve probably heard that my wife has left me. Rachel’s pregnant, and she says she can’t handle the stress in our household anymore. My 13-year-old daughter, Jolene, is jealous of her. Maybe it’s my fault. As a widower I spoiled her - Jolene was reading over my shoulder just now and says that’s not true. She claims Rachel ruined everything. But that’s not true. The real question is: How can I get my wife back? I don’t even know where she is. She’s not with Teri Polgar or any of her other friends from the salon.

She possesses the courage and beauty of her wild Cossack ancestors. Now Katerina is on a vengeance quest against the marauders who destroyed her village and stole her priceless snow-white horses in the name of the mad czar. Nor will she rest until she has killed the man who dared to take her innocence.

Meet Linda Breland, single parent of two teenage daughters. The oldest, Lindsey, who always held her younger sister in check, is leaving for college. And Gracie, her Tasmanian devil, is giving her nightmares. Linda's personal life? Well, between the married men, the cold New Jersey winters, her pinched wallet and her ex-husband who marries a beautiful, successful woman ten years younger than she is - let's just say, Linda has seen enough to fill 1000 pages.

Monday mornings are hell. That's what Carolyn Sullivan is thinking as she arrives at her office at the Ventura County Probation Department. One of her probationers has just been arrested for rape. Just when Carolyn should be lying low, instead she's assigned a sensitive case that's sure to have everyone breathing down her neck - supervising convicted killer and paranoid schizophrenic Daniel Metroix.

Agnes Crandall's life goes awry when a dognapper invades her kitchen one night, seriously hampering her attempts to put on a wedding that she's staked her entire net worth on. Then a hero climbs through her bedroom window. His name is Shane - no last name, just Shane - and he has his own problems.

On the eve of their 40th wedding anniversary, the Seagraves are among the most envied couples in their community, and still deeply in love - until the night Lydia Seagrave picks up a gun and shoots her husband. Confronting a tangle of family lies in the wake of this shocking tragedy are the three Seagrave sisters.

The Children's Bible provides, in simple English, a translation of selections from both the Old and the New Testament. These selections have been made as a result of more than 25 years of observation and study. The text is that of the Bible itself, but in the language of a child, so that it may easily be read to younger children and read by those who are older. The immortal stories and songs of the Old and New Testaments are a child's richest inheritance from the past.

Death is an inevitable and constant part of life, yet those who grieve often feel misunderstood and alone in their journey, says Kathe Wunnenberg, author of Grieving the Loss of a Loved One. This compassionate book acts as a daily devotional companion to hurting people. Designed for adult...

Among the 151 people who died in the crash of Flight 94 was Mick Hammon, the plane's captain and Erin Russell's close friend. A pilot herself, Erin now struggles with the shattering losses both of her friend and of her own confidence in the cockpit.

Mother-to-be Mary Jo Wyse arrives in Cedar Cove on Christmas Eve, searching for her baby's father. David Rhodes had said he'd be in town. But he isn't. Which leaves Mary Jo stranded, pregnant and alone. And there's no room at the local inn....

Jane Bunker has recently moved back to a sleepy Maine community, thinking that she's earned a nice respite from murder and intrigue. But old town secrets are revealed as Bunker's forays take her deeper and deeper to the dark underbelly of deceptively idyllic Green Haven, Maine.

Guess what? I’m falling in love! With Mack McAfee. My baby daughter, Noelle, and I have been living next door to Mack since the spring. I’m still a little wary about our relationship, because I haven’t always made good decisions when it comes to men. My baby’s father, David Rhodes, is testament to that. I’m so worried he might sue for custody. In the meantime, the World War II letters I found are a wonderful distraction. Come by sometime for a glass of iced tea and I’ll show you the letters.