In this episode, Charlie reflects on her unexpected journey through social care, from a 17-year-old kitchen assistant peering through a serving hatch to a specialist now called in when services are struggling. Drawing on her own experience of growing up in children’s services, she talks about the empathy and determination that shaped her approach to care, as well as the impact of a rare, hands-on induction that still guides her work today. She explores why real training is less about ticking boxes and more about building confidence, offering coaching, and staying connected to the human experience at the centre of every crisis. And when the “bat signal” goes up from a failing service, Charlie shares what it takes to step in with honesty, curiosity, and the belief that good care always starts, and ends, with the person.

In this special episode of 'What Does Good Care Look Like?', Amy sits down with Councillor Sharon Thompson for an open and inspiring conversation about care, community, and systemic change. Sharon reflects on her own experience of teenage homelessness and how it shaped her 11 years in local politics, including her role as Birmingham’s Deputy Leader and the West Midlands’ first female Deputy Mayor.

Together, Amy and Sharon explore what it means to design out homelessness, the importance of bringing lived experience into decision-making, and why brave leadership is essential in today’s pressured public sector. Sharon shares the story behind influencing national legislation on supported housing, leading an 81% reduction in rough sleeping, and championing partnerships that prioritise prevention over crisis.

They also discuss the future of care, how communities can be empowered to shape solutions, and what’s next for Sharon as she steps into a new chapter outside elected office.

Lynsey shares her journey from studying psychology to leading innovative support for neurodivergent people and those with learning disabilities. She talks about the experiences that shaped her values, the importance of environment and consistency in care, and how truly listening to individuals leads to life-changing outcomes.

From helping people move out of hospital and into fulfilling lives, to creating wellbeing frameworks that empower independence and purpose, Lynsey offers deep insight into what good care really means. She also explores how technology can promote freedom and safety, showing that great support is about respect, curiosity, and helping people live life on their own terms.

In this inspiring conversation, Katie shares her unique journey of literally growing up in care, from her grandparents’ nursing home to leading digital transformation in social care. She talks about how technology, culture change, and human connection come together to define “good care,” and looks ahead to the future of AI, data, and sustainability in the sector. A thoughtful blend of nostalgia, innovation, and hope for the future of care.

Stella shares her journey from nursing to founding Stella Care, and what she believes truly defines “good care.” She reflects on the importance of hands-on training, empathy, and communication, and explains how her nurse-led, tech-enabled model is shaping the future of home care. Stella also highlights the growing demand for nursing as people live longer with more complex conditions, and how her team is meeting that challenge through innovation, compassion, and a strong culture of care.

In this episode, Lewis shares his inspiring journey towards greater independence, supported by good care and the right people around him. He talks about learning essential life skills like budgeting, using public transport, volunteering, and taking on leadership roles in disability sports coaching. Lewis also reflects on the importance of supportive staff, confidence-building, and speaking up when things aren’t right. As he looks forward to moving into his own flat and starting paid work, Lewis shows what’s possible when care is person-centred, consistent, and empowering.

Ashleigh shares a heartfelt and thought-provoking perspective on reimagining social care. Drawing from decades of experience, she introduces the “bridging support model” and the African philosophy of ubuntu, “I am because we are” to highlight the power of consistency, community, and culture in delivering truly human-centred care. It's a powerful reminder that great care starts from the heart, values relationships, and supports those who support others.

In this episode, Jake shares his journey and insights on good care. From his administrative role at Care Catalyst Group to life-saving moments as a volunteer, Jake discusses how reasonable adjustments help individuals thrive in the workplace. He also talks about his experience speaking at conferences, working with the National Autistic Society, and his involvement with the Oliver McGowan training. Throughout, Jake highlights the importance of empathy, connection, and understanding in care, showing how supporting individuals with autism requires both respect and commitment.