User Engagement in Support Communities
Impossible d'ajouter des articles
Échec de l’élimination de la liste d'envies.
Impossible de suivre le podcast
Impossible de ne plus suivre le podcast
User Engagement in Support Communities
-
Lu par :
-
De :
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems.
Hosts Jim Storer and Shannon Abram chat with Marissa about the Pegasystems support community, and their challenges converting customers who prefer traditional support channels (calls/tickets) to access self-support options first.
Marissa also shares exciting developments in the community, including personalized email notifications for stalled posts to encourage responses and a new feedback module for documentation. She also offers advice for community professionals working in support community use cases.
Listen to User Engagement in Support Communities More Community Podcasts- User Engagement in Support Communities
- Automation and AI in Online Communities
- Authentic Engagement in Online Communities
- The Intersection of Learning and Communities
- Community Building for Associations
The post User Engagement in Support Communities appeared first on The Community Roundtable.
