Since ChatGPT arrived, complaints to UK government bodies have climbed sharply. Ross Barnes says that’s because AI is the enemy of bureaucracy: the forms and evidence requests meant to slow people down now take minutes.

Ross is the founder of The Galahad Group and a former global CTO at a WPP media agency that grew from 15 people to 1,500 during his time on the board. He now trains teams to adopt AI, and the first day of his course doesn’t touch ChatGPT, Claude or Copilot at all. It’s spent on workflows, because overlaying AI on a human process is where most companies go wrong.

He and Armando cover why buying an enterprise AI license doesn’t make a company AI-ready, how breaking work into a few repeatable shapes makes it easier to automate, and why the request is often for a tool when the real need is just the data. Ross also shares a gaming company whose engineers shipped features far faster with AI, while a legal team without it became the bottleneck.

In this episode:

• Why AI makes bureaucratic hurdles disappear
• Giving an agent a role and limited access, like a new hire
• Why “just ask Claude” isn’t a workflow you can audit
• Software built for agents instead of screens
• Training teams across departments to find the real bottleneck
• One thing to try at work tomorrow

Find Ross and The Galahad Group at galahadgroup.co.uk.

If your team wants hands-on AI training, reach out at PerezCarreno.com. Subscribe so you catch next week’s episode.

#ai #aiadoption #automation #aiagents #business

Filing your own LLC on the Secretary of State’s website looks like an easy way to save $200. Bobby Casey, founder of Business Anywhere, explains why it can be the most expensive shortcut a new business owner takes.

Bobby walks through what a registered agent does and why your name and home address stay in public record forever once you file. He tells the story of two Florida supplement companies sued in the same month. The owner who had filed his own paperwork was named personally and settled for $800,000, while the other company’s case went away. He also shares a Texas landlord who lost all ten rental homes because none of them were held in an LLC.

Bobby and Armando also talk about failing your way to success, why so much guru content is really a sales pitch, and the simple habit of calling leads to ask why they did or didn’t buy.

Hosted by Armando Perez-Carreno with guest Bobby Casey of Business Anywhere.

Most people use AI in a chat window that forgets everything when the session ends. Always-on agents like Grokbot keep working between conversations, and they hand tasks to each other.In this solo episode, Armando explains why long chats get worse as the context window fills up, how tools like OpenClaw and Hermes first made always-on assistants possible, and why it matters that a mainstream provider now ships one inside its subscription.Then he walks through real uses from his own work and from clients. One bot researched SEO terms and competitors, then told a second bot that knows the website's code to build the new pages. A site with almost no impressions went to 1,500, then 3,000, then 5,000 within days.In this episode:Why long AI chats lose detail, and when to start a new oneTwo bots working together on SEO and a websiteTriage rules that keep your inbox calmDrafting a guest follow-up email in seconds from the roadA family calendar dashboard built from school emailsHow it handles logins without seeing your passwordStart with one bot, and spin off another only when one job keeps coming back.Want your team trained on AI tools like these? Reach out at PerezCarreno.com. Subscribe so you catch next week's guest episode.#aiagents #smallbusiness #seo #productivity #automation

Two Toyota dealers 20 minutes apart buy the same car from Toyota at the same price, then fight each other for your business. Todd Katcher, CPO of Zoney Digital Signage, explains how that works and why a dealership's waiting room TV can quietly cost it the sale.

Todd's sister company, Digital Dealership System, runs signs and sales leaderboards in more than 1,000 dealerships. He walks through the back-end incentives, customer satisfaction bonuses and floor plan financing that decide which car a salesperson pushes. Then the conversation turns to building software with AI: why project managers may matter more than pure coders, why AI writes good code but generic design, and why big features need several passes and real testing.

In this episode:

- Why every dealer buys the car at the same price but nets a different number

- How customer satisfaction scores can pay more than raw volume

- A competitor's tire ad in the lounge and other ways live TV hurts dealers

- Corporate, regional and store-level content on one sign network

- Building tools for yourself vs. for thousands of unknown users

- Splitting AI coding work into small waves so features come back complete

- A first step into digital signage, from a USB slideshow to remote updates

Learn more about Todd's work at https://zoney.com and https://digitaldealershipsystem.com.

I'm Armando J. Perez-Carreno. I help businesses find where AI actually fits and build the tools that make it work. Learn more at https://perezcarreno.com. If this one was useful, subscribe so you catch the next conversation.

#digitalsignage #cardealership #ai #softwaredevelopment #retail

In 2018 Mark Kreitzman's phone went dead in the Arizona desert. Someone at a phone store had moved his number to another device, and in 61 minutes the attackers reset passwords on his bank, email, cloud and crypto accounts. That SIM swap is why he helped build Efani, a mobile carrier designed to stop it from happening.

Mark has worked in telecom and cybersecurity since starting at AT&T in the late 90s, including at Global Crossing and two security startups bought by Microsoft and Cisco. He explains why a SIM swap bypasses every app and password on your phone, and why the carriers accept a certain amount of this fraud as a cost of business.

In this episode:

- How a text message reaches the right phone anywhere in the world

- What happened in the 61 minutes his number was hijacked

- Why a strong password doesn't help when attackers control your SMS codes

- Scanning 1,000 company domains in 4.2 seconds on a $7 a month server

- API keys and staging sites left exposed by AI-built apps

- "Data poisoning" as a way to make data brokers less sure about you

- Email spoofing protections (SPF, DKIM, DMARC) that take minutes to set up

- How Efani locks down accounts with human verification and SIM swap insurance

Find Mark and Efani at https://efani.com. Mark mentioned a discount for listeners at https://efani.com/promo. His security research is on Medium and LinkedIn under Mark Kreitzman.

I'm Armando J. Perez-Carreno. I help businesses find where AI actually fits and build the tools that make it work. Learn more at https://perezcarreno.com. If this one was useful, subscribe so you catch the next conversation.

#cybersecurity #simswap #mobilesecurity #privacy #ai

Getting into companies like SpaceX or OpenAI before they go public has usually taken at least $100,000, accredited investor status and months of paperwork. Chan Ahn spent almost 20 years in investment banking before founding Tessera, which puts exposure to those private companies on the blockchain so anyone with a crypto wallet can trade it from $1.

Chan explains why private markets have been closed to most people (slow settlement and thin disclosure), and how blockchain settles a trade in a split second without a broker in the middle. He lived through the Lehman Brothers collapse, and he ties it back to the same problem: a financial system that runs on trust between middlemen.

In this episode:

- Why buying a private company takes 2-3 months and up to 10% in fees

- Blockchain explained for people who have never used a wallet

- Bitcoin vs Ethereum vs Solana, and why the difference will matter less over time

- Why Chan, coming from crypto, argues for more regulation

- How Tessera uses Cayman SPVs and Chainlink so buyers can verify the assets exist

- His advice to newcomers: explore, but be cautious

This episode is for education only and is not financial advice. Talk to your own financial advisor.

Find Chan and Tessera at https://tessera.pe and on X.

I'm Armando J. Perez-Carreno. I help businesses find where AI actually fits and build the tools that make it work. Learn more at https://perezcarreno.com. If this one was useful, subscribe so you catch the next conversation.

#blockchain #tokenization #privateequity #fintech #solana

AI agents now let small business owners replace SaaS tools with simple custom apps that keep their data in one place they control. Armando J. Perez-Carreno and Mike Carlo share how they're rebuilding their own software around agents, and why that change is good news for service businesses.

In this episode:

• A 1 million token context window sounds great, but every turn costs more, so short conversations plus skills the agent loads only when needed often work better.
• A lawn care crew that still leaves paper invoices on the doorknob could build a simple scheduling and payment tracker in about an hour.
• Business logic is moving out of SaaS apps and into agent skills and MCP servers, so Mike now builds apps his agent can log into with its own scoped token.
• A second brain can be as simple as linked markdown files, using the wiki approach from Karpathy that you can view in Obsidian.
• One of Armando's clients manages every task just by telling Claude, and Armando would store that list as files in a Git repo so any agent can pick it up.

Guest: Mike Carlo

Chapters

0:00 Anthropic research on model emotions

2:59 Bigger models and longer context windows

8:15 Teaching your team and kids to build

12:25 Simple apps for service businesses

16:56 Making agents the front door to apps

18:31 Token costs and AI subscription plans

25:38 Building a second brain with markdown

37:06 Using Claude as your task manager

39:44 Build the data and APIs, skip the UI

44:33 How an agent improved Mike's backlog

Episode page: https://webtalk.show/episodes/080-why-im-burning-down-every-saas-tool-in-my-business-with-ai-agents/

Armando streams live from a podcast studio app his team built in about 24 hours. He explains how AI tools like Claude Code are changing the way software gets built and fixed, and what that means for small business owners.

Host: Armando J. Perez-Carreno

Episode page: https://webtalk.show/episodes/057-you-have-no-idea-what-ai-is-doing-to-software/