Anoop Nair is the Senior Vice President and Global Head of BFSI Digital Operations at Cognizant. On this episode of The Voices of Risk Management podcast, he offers insights into the challenges and opportunities accompanying emerging AI technologies, strategies for solving core customer challenges with technology, and the danger of replacing rationality and empathy with machine learning in the age of artificial intelligence.

Key Takeaways:

● Anoop's role as Head of BFSI.

● Keeping technology simple.

● Anoop's greatest leadership lesson learned.

● Curiosity and intentional learning.

● Developing empathy in an AI world.

● What are the problems we are trying to solve?

● Insights from Anoop's doctorate in AI.

● Keeping the human-on-the-loop (HOTL).

● Applying rationality to the AI equation.

● Anoop's favorite AI applications.

● An optimistic look to the future of AI.

Mentioned in This Episode:

Anoop Nair

Tweetables:

"Leaders need the energy to turn up, even when things are not going the best for you."

"There are immense possibilities that come with curiosity."

"Not every task is ideal for an AI application."

"Human consciousness is not something that can be replicated by machines."

Charles Noonan is an International Specialized Law Enforcement Contract Trainer and Instructor and the Head of Narcotics Training at The SoRite Company. On this episode of The Voices of Risk Management podcast, he highlights SoRite's fentanyl neutralizing drugs and shares insights into fatal fentanyl exposure, emerging needs for increased awareness and training to protect the public at large and mitigate exposure whenever possible.

Key Takeaways:

• Charles's role at SoRite Company.

• Utilizing fentanyl neutralizing drugs.

• Inadvertent exposures to fentanyl.

• Key points in Charles's career journey.

• What does a drug lab look like?

• Insights into the only safe way to take drugs.

• Collecting evidence and cleaning up the aftermath.

• Emerging needs for awareness and training.

• Liability and exposure considerations.

• Managing drug suppliers at the US borders.

Mentioned in This Episode:

Charles Noonan

Tweetables:

"There are good things being done right now to bring drug overdoses and deaths down."

"A fatal dose of fentanyl can fit on the tip of a pencil."

"Anywhere that there is potential exposure, there could be potential liability."

Nikki Jackson is the North American Head of Learning Strategy and Emerging Talent at Gallagher Bassett. She works with workers compensation teams, for onboarding seasoned talent as well as new talent, and working to upscale talent as products and innovations emerge. From Delta Airlines and Walmart, Liberty Mutual to Gallagher Bassett, Nikki has a vast range of experience that make her an expert in the field. Today she highlights the lessons she has learned along the way, strategic use of tools for today's talent pool, and the value of network and certifications in crafting a successful risk management career.

Key Takeaways:

• Nikki's focus as Gallagher Bassett's North American Head of LSET.
• Early career Nikki's focus was in medicine.
• Lessons learned from Nikki's first job as an adjuster.
• Insights into her work with Liberty Mutual, Delta Airlines, and Walmart.
• Elevate the Narrative aims to help adjusters level up.
• Strategic initiatives for today's talent pool.
• Utilizing AI to maximize resolution manager lessons.
• 'Edutainment' provides both education and entertainment value.
• Advice for women and parents in various career seasons.
• The value of continuous career growth.
• AI strategies for scaling education.
• Nikki's imaginary alternative career path and vacation goals.
• Advice for a successful risk management career.

Mentioned in This Episode:

Nikki Jackson

Tweetables:

"We are at a critical point in risk management where we need to bring more people in."

"We deliver content in a form that's easy to understand and has a lot of reach to it."

"If you can couple entertainment value with your curriculum, your employees are going to watch it and retain it."

"Risk management is all about innovation, it's people, and it's helping people."