Summary

In this episode, Shaun reflects on the key lessons learned in the hospitality industry over the past year, emphasising the importance of clarity, the necessity of systems, strategic cutting for profitability, and evolving recruitment trends.

He encourages operators to focus on building a strong foundation for 2026 by learning from past experiences and making thoughtful decisions.

Takeaways

• Clarity beats speed in decision-making.
• Operators who paused for clarity outperformed others.
• Systems are essential for operational success.
• Cutting wisely can lead to better profitability.
• Smaller menus with a strong identity are more effective.
• Recruitment trends show a shift towards stability and growth opportunities.
• People seek belonging in their workplace.
• Investing in onboarding leads to better team retention.
• Pruning complexity can foster growth.
• Reflecting on what to leave behind can reset team dynamics.

How to connect with Open Pantry Co.

Email us at Open Pantry Co: connect@openpantryco.com

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Mentioned in this episode:

Now Book It

Go to https://www.nowbookit.com/

Now Book It

Go to https://www.nowbookit.com/

Summary

In this episode, Shaun emphasises the importance of preparing for the upcoming year in the hospitality industry. He discusses the need for operational tidying and financial reviews before the busy January period, highlighting key areas such as rostering, supplier reviews, menu costings, and staff management.

The conversation encourages operators to take proactive steps now to ensure a smoother transition into the new year, ultimately leading to greater success and reduced stress.

Key takeaways

• Start your year with a clear mindset and strategy.
• Focus on small operational resets to avoid stress later.
• Review rostering templates to prepare for staff changes.
• Conduct regular supplier reviews to save costs.
• Analyse menu costings to identify underperforming items.
• Clean up tech systems to ensure accurate data.
• Establish clear team structures and roles before January.
• Engage your team in identifying operational friction points.
• Momentum is key; start the process now.
• Seek professional help for strategy cleanups and recruitment.

Links to brands we talked about in this show:

Termina: Website

How to connect with Open Pantry Co.

Email us: connect@openpantryco.com

Subscribe to the 🥪Sandwich Press Newsletter: Link

Open Pantry Co. Website: Link

Open Pantry Co. Instagram: Link

Open Pantry Co. YouTube: Link

Open Pantry Co. LinkedIn: Link

Open Pantry Co. Linktree: Link

Mentioned in this episode:

Now Book It

Go to https://www.nowbookit.com/

Now Book It

Go to https://www.nowbookit.com/

Summary

In this episode, Shaun discusses the critical role of wellness in the hospitality industry, emphasising its impact on employee retention, service quality, and overall operational success.

He presents a compelling case for why wellness should be viewed as a strategic priority rather than a luxury, highlighting measurable ROI through reduced turnover and improved team dynamics.

Practical tools and strategies are shared to foster a culture of care and connection among staff, ultimately leading to a more sustainable and productive work environment.

Takeaways

• Wellness is a measurable lever for improving culture.
• A basic wellness program can significantly reduce turnover.
• The cost of replacing staff is substantial in the hospitality industry.
• Simple wellness practices can enhance team connection.
• Asking the right questions can uncover practical solutions.
• Wellness initiatives can lead to better customer interactions.
• Operational strategies should prioritise employee well-being.
• Small changes can have a big impact on team morale.
• Positioning wellness in job ads attracts better candidates.
• Leadership should focus on creating a supportive environment.

How to connect with Open Pantry Co.

Email Open Pantry Co: connect@openpantryco.com

Subscribe to the 🥪Sandwich Press Newsletter: Link

Open Pantry Co. Website: Link

Open Pantry Co. Instagram: Link

Open Pantry Co. YouTube: Link

Open Pantry Co. LinkedIn: Link

Open Pantry Co. Linktree: Link

Mentioned in this episode:

Now Book It

Go to https://www.nowbookit.com/

Now Book It

Go to https://www.nowbookit.com/