After a long day as a school bus driver, Nate checks his voicemail and finds a message from "AT&T" offering a discounted rate and a new phone. He has been a loyal customer and is looking for ways to lower his expenses, so he calls them back. The agent already knows all of Nate's information and walks him through the process of picking out his new phone on the AT&T app. When the phone arrives, Nate calls back to set it up, but there is a problem: The phone's serial number doesn't match, and he'll have to send it back. They send him a prepaid shipping label and tell him to pick out a new iPad and phone for his troubles. When the new items arrive, and again there is a problem, Nate becomes suspicious that he is entangled in a reshipping fraud scheme.

In part 2, nearly a decade after Pat received the first phone call from a woman believing to be in a relationship with him, he continues to receive regular cards, gifts, calls and visits from scam victims. Criminals have hijacked the pilot's identity to facilitate hundreds of romance scams, turning Pat's life upside down in the process. Around this time, a police detective in South Carolina begins investigating a crime in his town. A woman sends $600,000 to a man she thinks she is dating. The police detective uncovers dozens of victims of scams using Pat's identity. Detective Gillespie and TV reporter Lisa Fletcher attempt to warn victims and stop ongoing scams.

When Pam decides it's time to find love again, she signs up for a dating site and soon meets "Pat." He's charming and very kind; they hit it off right away. "Pat" works overseas and can't tell Pam much about his high-security job, but when he needs help getting back into the country, she lends him $20,000. This all sounds very suspicious to Pam's son-in-law, who does some digging and tracks down a man with the same name and face as the man Pam's been talking to nearly every day for several months. The legitimate Pat explains to Pam how a scammer is impersonating him in order to steal money from her. It turns out that Pam is one of many victims who've reached out to the real Pat.