In this episode, discover how Coralee Zueff, trainer extraordinaire and coach, transforms automotive customer experiences through trust, communication, and leadership. Learn her path into the industry, the pivotal role of service advisors, AI’s impact, and powerful stories about building confidence and resilience. Perfect for new advisors, managers, or anyone eager to elevate leadership in a changing world.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Visit Golden Hour Garage at https://www.goldenhourgarage.com to schedule a discovery call - & Own Your Golden Hour.

🔔 Don’t forget to like, comment, and subscribe for more industry insights, leadership strategies, and expert advice!

#leadership #autorepair #servicetraining

Timestamps:
00:00 – Welcome & Intro to Who Is Coralee
00:53 – Coralee’s Journey into Auto Service
02:16 – Accidental Industry Entrances and Career Longevity
02:56 – Upcoming Training Events: Vision, Texas Two Step, Tools
4:34 – Harnessing AI to Supercharge Your Service Drive
05:53 – Book Release: Coralee’s Car Care Cookbook
06:37 – Bilingual Communication: “Speaking Car” with Customers
10:43 – Leadership Defined: Transformative Moments & Mentorship
14:58 – Best Advice: Keeping Technicians Busy & Serving Customers
16:47 – “Know Your Value”: Empowering Service Advisors
20:01 – Fresh Perspectives Fueling Industry Change
23:37 – Serving Through Selling: Providing Value that Sticks
26:25 – Connect with Coralee: Events, Training, Social

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

Unlock the secrets to overcoming fear, anxiety, and feeling stuck in your personal and professional life. Josh Parnell and Bret Beitler dive deep into the “Three C’s”—capability, competence, and confidence—and share real-world strategies for breaking through plateaus and leading with purpose.

If you’re looking to build momentum, face imposter syndrome, or grow as a leader in any industry, this episode is packed with actionable steps and inspiring stories to get you moving forward.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Stop wasting your marketing dollars and connect with Shop Marketing pros at https://www.shopmarketingpros.com.

Timestamps:
00:00 – Welcome: Leadership in 2026 & The Episode Kickoff
01:10 – “God Will Equip the Called”: Faith, Fear & Momentum
03:28 – Introducing the Three C’s of Getting Unstuck
07:33 – Capability: Are You Stuck or Just Overloaded?
10:22 – System Fixes, Time Management, and the Role of a Coach
13:45 – Limiting Beliefs and the Power of Community
17:47 – Competence: Defining Skills vs. Chasing Outcomes
24:43 – Training, Growth, and Why Rookie Mindset Matters
28:16 – Confidence: Trust Yourself to Act & Learn
32:11 – Breathe Life Into Others: The Power of “I Believe In You”
39:04 – Reframing Failure & The Importance of Taking Action
41:30 – Final Words: You Are Not Alone On This Journey

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.

In this episode, Josh Parnell is joined by Trish Ostrander, Training Administrator for Gustafson Brothers and Executive Director of Gustafson Education Foundation. Trish shares how her faith journey led her into the automotive industry, discusses innovative programs like the Intro to Auto Boot Camp and Saturday Auto Shop Club designed to engage and train the next generation, and emphasizes the importance of clarity, direction, and servant leadership in building empowered teams.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Visit https://integrity1auto.com to learn more about Integrity 1st Car Pros, and https://www.Integrity1Franchise.com to complete the Franchise Fit questionnaire.

Timestamps:
00:00 – Intro & Guest Welcome: Meet Trish Ostrander
01:40 – Attracting the Next Gen: Boot Camps & Community Training
06:15 – Mentorship, Apprenticeships, and Growing Your Own Talent
10:45 – Leadership Lessons: Clarity, Direction, and Communication
13:40 – Empowerment Over Micromanagement in Shop Culture
17:54 – Champion Shop Blueprint: Making Apprenticeship Accessible
19:53 – Learning from Failure and Embracing Growth
22:18 – What Leadership Means & How to Serve Your Team
27:08 – Planting Seeds for Tomorrow: Taking Action Today
30:16 – How to Connect with Trish and Learn More

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.