Couverture de The Hotelier Helpcast

The Hotelier Helpcast

The Hotelier Helpcast

De : Gerry MacPherson
Écouter gratuitement

3 mois pour 0,99 €/mois

Après 3 mois, 9.95 €/mois. Offre soumise à conditions.

À propos de ce contenu audio

 Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive perfect review. And here’s the good news – you're not in this alone! We respect your time, so every episode is a no-nonsense guide, delivering straight answers sans the fluff. From the enchanting escapes of Venice to the rustic allure of a Nova Scotia hotel, journey with us through every corner of the hotel universe. We'll illuminate the shadows and tuck those pesky challenges to bed! Alongside expert guests, quirky anecdotes, and solutions that’ll have you exclaiming, 'Why didn't I think of that?!', 'The Hotelier Helpcast Blog Posts’ invites you to a weekly rendezvous with the vibrant community of independent hoteliers. It's enthralling, it's enjoyable, and most importantly, it’s tailored just for YOU. So, settle into a cozy chair, or perhaps, take a leap onto one of those extravagant hotel beds (we promise not to judge), and prepare to be inspired, amused, and enlightened. Welcome to 'The Hotelier Helpcast Blog Posts’! Now, let's set the stage for this suite party! Always remember – every question answered is a key to unlocking your hotel's potential, casting you as the hero in all your guests’ travel stories!Copyright@Keystone Hospitality Property Development | All Rights Reserved Direction Economie Management et direction Réussite personnelle
Les membres Amazon Prime bénéficient automatiquement de 2 livres audio offerts chez Audible.

Vous êtes membre Amazon Prime ?

Bénéficiez automatiquement de 2 livres audio offerts.
Bonne écoute !
    Épisodes
    • How Can You Use Pre-Stay Emails to Wow Your Guests?-105

      How Can You Use Pre-Stay Emails to Wow Your Guests?-105
      Jan 15 2026

      Sign up to the Free “FROM CHAOS TO CONTROL: The 3 Fixes Every Hotel Owner Needs” webinar.

      https://app.meetvio.com/webinar/registration/68c02baf2457d0900f831e6d


      Grab your copy of the free “Your Independent Hotel Blueprint”.
      https://hotelierhelpcast.com/hotelier-helpcast-pdf-download


      Pre-Stay Emails That Set the Right Tone (And Reduce Complaints!)


      In this Hotelier Helpcast episode, we reveal the power of one perfectly timed email. You’ll learn how to write pre-stay messages that make guests feel confident, welcomed, and excited before check-in. From automation tools to smart upsells, this episode is packed with ready-to-use tips.

      🔹 Plus, we’ll share the ONE line that reduces complaints by over 30%—and how you can use it too.

      📍 Episode highlights:

      • What to say in your pre-arrival email
      • How to personalise at scale
      • The best days to send emails
      • Tools to automate the process
      • And why your guests care more than you think

      ⏰ TIMESTAMPS:
      00:00 – Intro: Why pre-stay emails matter
      01:45 – What to include in your first email
      04:00 – Timing your emails for max effect
      06:20 – How to upsell without annoying your guest
      08:05 – Automation tools that save your sanity
      10:10 – Final takeaway: the email your guest needs to see


      #PreStayEmails #HotelierTips #GuestExperience #PreStayEmails #HospitalityMarketing #BoutiqueHotelTips #HotelManagement #EmailMarketingForHotels #UpsellStrategy
      #ReduceComplaints #HotelierHelpcast


      ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
      https://hotelierhelpcast.com/2026/01/how-can-you-use-pre-stay-emails-to-wow-your-guests-105

      Grab your copy of the free “Your Independent Hotel Blueprint”.
      https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

      🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-90-days-to-more-bookings-more-time-and-less-stress/

      Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


      Join one of our groups
      LinkedIn — https://www.linkedin.com/groups/8811511/
      Facebook — https://www.facebook.com/groups/thehotelierhelpcast


      Say hi on social
      LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

      Facebook — https://www.facebook.com/hotelhelpcast/

      Instagram — https://www.instagram.com/hotelierhelpcast/

      BlueSky — @hotelhelpcast.bsky.social


      Listen to The Hotelier Helpcast PODCAST here
      https://hotelierhelpcast.com/Podcast


      YouTube Channel
      https://www.youtube.com/@HotelierHelpcast


      A Division of Keystone Hospitality Property Development

      Afficher plus Afficher moins
      6 min
    • A Year in Review 2025: Hotel Wins, Lessons & What’s Next-104

      A Year in Review 2025: Hotel Wins, Lessons & What’s Next-104
      Jan 8 2026

      Sign up to the Free “FROM CHAOS TO CONTROL: The 3 Fixes Every Hotel Owner Needs” webinar.

      https://app.meetvio.com/webinar/registration/68c02baf2457d0900f831e6d


      Grab your copy of the free “Your Independent Hotel Blueprint”.
      https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

      A Year in Review: 2025 Hotel Wins, Lessons & What’s Next


      In this episode of the Hotelier Helpcast, we look back at 2025’s highs, lows, and everything in between. You’ll learn which strategies worked for small hotels, what mistakes cost hoteliers dearly, and what trends to expect in 2026. Whether you had a standout year or just survived, this episode will help you reflect, reset, and refocus for the year ahead.

      Timestamps:
      00:00 – Intro & Why You Should Reflect Now
      01:30 – 2025 Hotel Wins to Celebrate
      03:40 – Lessons from the Trenches
      06:15 – What to Expect in 2026
      09:00 – Staff & Culture Insights
      11:00 – Creating Your 2026 Plan
      13:30 – Final Tip & Wrap-Up


      #AYearinReview2025 #Hotelier2025 #IndependentHotelOwner #HospitalityReview #HotelMarketingTips #GuestExperienceMatters #HotelierHelpcast #HotelWins #SmallHotelBigImpact #2026HotelGoals #HotelSuccessStrategies


      ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
      https://hotelierhelpcast.com/2026/01/a-year-in-review-2025-hotel-wins-lessons-whats-next-104

      Grab your copy of the free “Your Independent Hotel Blueprint”.
      https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

      🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-90-days-to-more-bookings-more-time-and-less-stress/

      Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


      Join one of our groups
      LinkedIn — https://www.linkedin.com/groups/8811511/
      Facebook — https://www.facebook.com/groups/thehotelierhelpcast


      Say hi on social
      LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

      Facebook — https://www.facebook.com/hotelhelpcast/

      Instagram — https://www.instagram.com/hotelierhelpcast/

      BlueSky — @hotelhelpcast.bsky.social


      Listen to The Hotelier Helpcast PODCAST here
      https://hotelierhelpcast.com/Podcast


      YouTube Channel
      https://www.youtube.com/@HotelierHelpcast


      A Division of Keystone Hospitality Property Development

      Afficher plus Afficher moins
      7 min
    • 7 Small Hotel Touches That Leave Big Impressions in Your Hotel-103

      7 Small Hotel Touches That Leave Big Impressions in Your Hotel-103
      Dec 11 2025

      Sign up to the Free “FROM CHAOS TO CONTROL: The 3 Fixes Every Hotel Owner Needs” webinar.

      https://app.meetvio.com/webinar/registration/68c02baf2457d0900f831e6d


      Grab your copy of the free “Your Independent Hotel Blueprint”.
      https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

      Small Touches, Big Guest Love – 7 Ideas You Can Implement Today


      This week’s episode is a game-changer for independent hotel owners. Discover 7 guest experience ideas that cost next to nothing—but create priceless moments. From check-in photo prints to sleepy-time tea corners, these are the little things that keep guests coming back and leaving five-star reviews.

      📌 Episode Timeline:
      00:00 – Welcome + why this episode matters
      02:00 – Story of a guest who left a review just about socks
      04:30 – How to personalise a guest note with minimal effort
      07:15 – Creating emotional goodbye moments
      10:00 – Usable Tip of the Week
      11:30 – Wrap-up + where to learn more


      #7SmallHotelTouches #HotelierTips #GuestExperienceMatters #SmallHotelBigImpression #BoutiqueHotelIdeas #HospitalityTips #HotelMarketingHacks #HotelWelcomeIdeas #WowYourGuests #IndependentHotelSuccess #HotelierHelpcast


      ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
      https://hotelierhelpcast.com/2025/12/7-small-hotel-touches-that-leave-big-impressions-in-your-hotel-103

      Grab your copy of the free “Your Independent Hotel Blueprint”.
      https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

      🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-90-days-to-more-bookings-more-time-and-less-stress/

      Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


      Join one of our groups
      LinkedIn — https://www.linkedin.com/groups/8811511/
      Facebook — https://www.facebook.com/groups/thehotelierhelpcast


      Say hi on social
      LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

      Facebook — https://www.facebook.com/hotelhelpcast/

      Instagram — https://www.instagram.com/hotelierhelpcast/

      BlueSky — @hotelhelpcast.bsky.social


      Listen to The Hotelier Helpcast PODCAST here
      https://hotelierhelpcast.com/Podcast


      YouTube Channel
      https://www.youtube.com/@HotelierHelpcast


      A Division of Keystone Hospitality Property Development

      Afficher plus Afficher moins
      6 min
    Aucun commentaire pour le moment