Couverture de The Candidate Was Never the Problem | Read Egger, Achilles HR

The Candidate Was Never the Problem | Read Egger, Achilles HR

The Candidate Was Never the Problem | Read Egger, Achilles HR

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 Most GMs don’t wake up thinking about last night’s rate or where occupancy landed. They wake up thinking about one thing: who’s actually going to show up today?A housekeeper quits Tuesday. The job posts Wednesday. By the time anyone calls her back, she’s down the street folding towels for somebody else.Read Egger thinks the industry has been blaming the wrong thing. Not the labor market. Not the pay. The process.He came up in frontline hiring — oil and gas, manufacturing, construction, then years at Traba building labor supply in new markets and personally interviewing the people nobody else was calling back. What he kept finding wasn’t a shortage of candidates. It was a master forklift operator who’d been at the same job eight years and hadn’t updated his resume because he’d never needed to, working off an Android phone, applying through a career site that wanted him to attach a document he didn’t have. It was a hiring manager who needed someone today and got back to the scheduling request nine days later, by which point the candidate was gone.In 2024 he co-founded Achilles HR with Ben Shagel and Owen Mahoney to close that gap. Their AI recruiter, Sam, texts an applicant within minutes of them clicking apply — at 7pm, at 11pm, whenever — runs a dynamic phone screen built around the property’s own questions, scores it, and drops a vetted interview onto the hiring manager’s calendar.Bryan takes him through the parts owners actually care about. What HR does versus what a recruiter does, and why having the first doesn’t give you the second. Who’s really running your phone screens — usually an F&B manager or a banquets manager with a 2,000-person event on the floor. Why your frontline job posting reads like you’re hiring a director of engineering when the candidate just wants to know the schedule, the pay, and what they’ll be doing. The 30 to 40% markup you’re handing a staffing agency that could have been a raise. What to do about candidates whose first language isn’t English and who’ve never been able to finish your application. And the gold mine most properties don’t know they’re sitting on — one customer couldn’t fill an AV tech role, searched their own pile of past applicants, found someone with an associate’s degree in audiovisual technology who had applied to be a housekeeper, and hired them two days later.Then they play Two Truths and a Lie: Frontline Hiring Edition, and Read’s reasoning on the ones he gets wrong is better than most people’s reasoning on the ones they get right — including a firsthand case against earned wage access that cuts directly against the marketing.IN THIS EPISODEWhy the candidate was never the problem — the process wasFrom oil and gas and construction to frontline recruitingWhat Traba taught him about the people nobody calls backThe master forklift operator who never updated his resume65% of applicants never hear back from anyoneWhere 85 to 92% of frontline applicants drop off — and why it’s your career siteHR versus recruiting, and why having one isn’t having the otherWho’s actually doing your phone screensHow bias creeps in through a piece of paperWriting a frontline job posting for an actual frontline candidateIndeed’s shift to pay-to-play — and whether reposting still worksCraigslist, apparently, is still aliveThe 30–40% staffing agency markup that could have been a pay raiseCandidates who don’t speak English, and applying by text or phone callWhat happens when a candidate gets angry at the AIMulti-property groups: shared candidate pools and not poaching your own staffThe AV tech who was already in their systemWhy free ATS software that came with payroll isn’t freeWhat’s next: reference calls, sourcing, onboardingTwo Truths and a Lie — frontline hiring editionThe honest case against earned wage accessCONNECT WITH READ EGGERAchilles HR — https://achilleshr.com/ABOUT CHECK-IN WITH BRYANHosted by Bryan Fish, CEO of Reliance Hospitality. On your side of the table.Season 6, Episode 8Subscribe → https://www.youtube.com/@Check-InwithBryanvisit checkinwithbryan.com for moreSeason 6 presenting partner: ImmediaProduced by RH Media ProductionsSpecial thanks to our supporting sponsors: Regency Group, Avalon Risk Management, Arcstone Insurance Advisors, and Achilles HR.#CheckInWithBryan #ReadEgger #AchillesHR #HotelStaffing #FrontlineHiring #HospitalityJobs #HRTech #Recruiting #HotelOperations #Turnover #HousekeepingStaffing #TalentAcquisition #HospitalityPodcast #AIRecruiting
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