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 The Podcast from TLF ResearchCopyright TLF Research 2021 Economie
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    Épisodes
    • Closing the loop with customers

      Closing the loop with customers
      Dec 18 2025
      Greg talks to Stephen about his recent webinar “Closing the loop with customers”. They talk about the different loops that need to be closed, some ways to do it, and agree that every customer deserves feedback if they want it. You can watch the webinar here: https://www.tlfresearch.com/webinars/essentials-closing-the-loop-with-customers/
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    • Action Planning from Customer Insight

      Action Planning from Customer Insight
      Jul 22 2025
      Stephen and Greg chat about arguably the most important part of customer insight – using what you learn from customers to improve the customer experience. You can download the action plan template mentioned in the episode here: https://www.tlfresearch.com/downloads/cx-tools-and-templates/action-plan-template/ And if you want more detail, we also run an online course on action planning: https://www.tlfresearch.com/training-events/on-demand-action-planning-from-customer-insight/
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    • TLF Conference 2024

      TLF Conference 2024
      Oct 8 2024
      In September we held our first conference since the pandemic, and it was really good to be back. Greg and Stephen talk through the speakers and discuss some of the highlights of the day (not just the food).
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