In this episode of Seven Points, hosts Warren Trent and Trooper Randi Wybron sit down with Troopers Denver Green and Rhys Arden of the Arizona Department of Public Safety’s Household Goods Enforcement team to uncover the warning signs of moving scams and explain how consumers can protect themselves.

Troopers Green and Arden share real-world examples of customers facing unexpected price increases, delayed deliveries, missing belongings, and movers holding possessions until additional payments are made. From suspiciously low estimates to complicated subcontracting arrangements, the troopers explain how seemingly affordable moves can turn into costly and stressful experiences. They also discuss the challenges of investigating complaints when multiple companies are involved or belongings have been transported outside Arizona.

The conversation offers practical advice for anyone planning a move, including how to research moving companies, review contracts, compare estimates, identify questionable reviews, and choose safer payment methods. The troopers also explain how filing a complaint early and using tracking devices can help investigators locate missing property and resolve disputes.

For Troopers Green and Arden, the assignment is about more than investigating complaints. It is about helping people recover their belongings and protecting consumers from preventable hardship. Whether you are moving across town or across the country, this episode provides valuable insight into the risks of hiring a moving company and the steps you can take to safeguard your property, your money, and your peace of mind.

In this episode of Seven Points, hosts Warren Trent and Trooper Randi Wybron sit down with Lt. Col. Jennifer Borquez, Agency Support Division, to discuss her extensive career with the Arizona Department of Public Safety, the experiences that shaped her leadership, and the importance of putting people first.

Lt. Col. Borquez reflects on her journey from aspiring detective to senior department leader, sharing stories from assignments in criminal investigations, patrol, internal affairs, operational training, and the Arizona Counter Terrorism Information Center. She also discusses memorable opportunities working major events, including Super Bowls, Final Four games, Arizona State University football, and the Arizona State Fair.

At the heart of the conversation is a deeply personal experience that changed how she leads. Following the loss of a trooper on her squad in 2013, Lt. Col. Borquez learned firsthand the importance of empathy, connection, and caring for the people behind the badge. She explains how that experience continues to influence the way she supports employees and their families, including during difficult moments affecting the department.

Now in her current leadership role, Lt. Col. Borquez is taking a hands-on approach to understanding the department's many work units, listening to employees, identifying challenges, and finding ways to remove barriers. This episode offers an honest look at leadership, service, and the lasting impact of taking time to know your people.

Season 3 of the DPS Seven Points podcast kicks off with a new co-host and a fresh perspective. Host Warren Trent welcomes Trooper Randi Wybron, the newest voice behind the microphone and a longtime Arizona Department of Public Safety employee with 12 years of experience across the agency.

Randi shares her journey from working in an office environment to becoming a DPS trooper, explaining how a chance conversation with another trooper and a ride-along opened her eyes to the many career opportunities within DPS. She discusses her experiences in patrol, criminal investigations and recruiting, and what ultimately led her to the Public Information Office.

The conversation also explores what it takes to become a DPS trooper, the challenges of the academy, opportunities available to recruits and laterals, and the many professional staff positions that support the agency. Randi offers insight into the recruiting process and why DPS continues to be a place where employees can build long-term careers.

And, of course, no introduction would be complete without a few laughs. Randi shares some memorable moments from her career, including an unforgettable traffic stop involving lipstick, a bagel-related wardrobe mishap and her first live radio interview.

Join Warren and Randi as they kick off a new season of Seven Points and explore the people, careers and mission behind DPS.