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SaaS Real Talk

SaaS Real Talk

De : SaaS Founders Club
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SaaS Real Talk is a podcast hosted by Daniiar Sher, growth marketer and core member of SaaS Founders Club.

We talk with SaaS founders and experts about what really happens behind the scenes: growth, sales, mistakes, pivots, failed experiments, and breakthroughs.

Honest conversations with founders, real metrics, and practical lessons you can bring straight into your own product.

2026 SaaS Founders Club Direction Economie Management et direction
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    Épisodes
    • What Happens After the Sale: How to Keep Users Engaged

      What Happens After the Sale: How to Keep Users Engaged
      Jan 27 2026

      What really happens after users sign up and why most SaaS products lose them at this stage?

      In this episode, Tobi Davis (Head of Customer Experience at Pupil Progress) shares practical lessons on adoption, retention, and engagement.


      We talk about why selling does not stop after the sale, how to move users from signup to real usage, how they increased AI support resolution from ~40% to ~80%, and how simple workflows can replace expensive tools.

      Say hi to our guest, Tobi Davis
      https://www.linkedin.com/in/tobi-davis-050056b0/

      Hosted by Daniiar Sher
      https://www.linkedin.com/in/daniiar-sher/

      Join SaaS Founders Club community: https://saasfoundersclub.org

      SaaS Founders Club is a community for early stage SaaS founders focused on real conversations, practical growth, and building products people actually use.

      00:00 CX Is Sales

      01:28 Adoption > Deals

      05:46 CX Mistakes

      11:42 Fix Churn First

      14:16 Start with Why

      22:10 Double AI Results

      29:44 Write for AI

      36:49 Bare Minimum KB

      39:06 $20 CX System

      47:17 Users Sell
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      1 h et 7 min
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