What Happens After the Sale: How to Keep Users Engaged
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What Happens After the Sale: How to Keep Users Engaged
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What really happens after users sign up and why most SaaS products lose them at this stage?
In this episode, Tobi Davis (Head of Customer Experience at Pupil Progress) shares practical lessons on adoption, retention, and engagement.
We talk about why selling does not stop after the sale, how to move users from signup to real usage, how they increased AI support resolution from ~40% to ~80%, and how simple workflows can replace expensive tools.
Say hi to our guest, Tobi Davis
https://www.linkedin.com/in/tobi-davis-050056b0/
Hosted by Daniiar Sher
https://www.linkedin.com/in/daniiar-sher/
Join SaaS Founders Club community: https://saasfoundersclub.org
SaaS Founders Club is a community for early stage SaaS founders focused on real conversations, practical growth, and building products people actually use.
00:00 CX Is Sales
01:28 Adoption > Deals
05:46 CX Mistakes
11:42 Fix Churn First
14:16 Start with Why
22:10 Double AI Results
29:44 Write for AI
36:49 Bare Minimum KB
39:06 $20 CX System
47:17 Users Sell
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