Send us Fan Mail

Every veterinary team eventually has to have the conversation about cost, and how it's handled can either build trust or break it. Yet financial communication is rarely taught with the same care we give clinical skills, leaving teams to brace for confrontation instead of leading with confidence.

Today, I'm joined by Sharon Vaturi, a Credentialed Veterinary Technician with over 25 years of experience who has spent the majority of her career in emergency medicine. Sharon is a consultant and coach who now trains veterinary teams through a hands-on workshop on delivering estimates, helping teams increase full approvals while reducing staff stress.
In this episode, we discuss why financial conversations create so much tension for clients and veterinary teams, what actually happens inside Sharon's estimates workshop, and how small shifts in word choice and tone change the way clients receive difficult news. Sharon also shares why she believes better financial communication isn't just good for the bottom line — it's good for staff resilience and burnout too.

Watch the Video Version of this Episode
https://youtu.be/70gtMCHAcaI

Resources
Follow Sharon Vaturi on LinkedIn: https://www.linkedin.com/in/sharonvaturi/
Visit Sharon’s website RVT Seminars: https://rvtseminars.com/
Read Sharon’s book “I Got a Pet! Now What???”: https://a.co/d/0hPECy6f

Thank you to our sponsor Hill’s Pet Nutrition
For more information about Hill's products and nutritional philosophy, please visit HillsPet.com or HillsPet.ca.

Newsletter
For more practical pointers and tangible tips related to veterinary mental health and wellbeing, subscribe to our e-newsletter: https://revivingvetmed.kartra.com/page/newsletter

Online Resources
To access Reviving Veterinary Medicine’s free resources including handouts, posters, meditations, and quizzes, please visit: https://revivingvetmed.com/resources

Questions, Suggestions, or Sponsorship Opportunities
Email: podcast@revivingvetmed.com

Support the show

Send us Fan Mail

This podcast didn't start as a podcast. It started as Wellness Wednesday videos and Facebook Live sessions on veterinary wellbeing; recordings that eventually became audio episodes, then solo monologues, and eventually the guest conversations you've come to know Reviving Vet Med for today.

To mark 100 episodes, I'm taking this one to reflect on that journey: how the show has evolved, what's stayed the same, and the people who've made it possible along the way. I'm sharing some very overdue thank-yous: to the team behind the scenes who help build, produce, and share this podcast every month, and to the sponsors who've supported the show, including Scribenote, our longest-running sponsor.

You'll also hear a compilation of guests answering the question I ask everyone who joins me on this podcast: what does Reviving Veterinary Medicine mean to you? It's one of my favorite parts of making this show, and I'm glad to finally share some of those answers with you all in one place.

Thank you for listening, sharing, and being part of this community for the last 100 episodes. Here's to the next 100.

Resources
What do you want to hear on the podcast? Complete a quick survey: www.revivingvetmed.com/survey

Watch the complete responses from podcast guests to the question “What does reviving veterinary medicine mean to you?”: [YouTube link]

Newsletter
For more practical pointers and tangible tips related to veterinary mental health and wellbeing, subscribe to our e-newsletter: https://revivingvetmed.kartra.com/page/newsletter

Online Resources
To access Reviving Veterinary Medicine’s free resources including handouts, posters, meditations, and quizzes, please visit: https://revivingvetmed.com/resources

Questions, Suggestions, or Sponsorship Opportunities
Email: podcast@revivingvetmed.com

Support the show

Send us Fan Mail

Veterinary medicine has spent years asking how we can keep people from leaving—but retention is only part of the story. True workplace wellbeing requires moving beyond preventing turnover and focusing on what helps people feel valued, supported, and engaged in the work they do. When veterinary professionals feel a sense of belonging, purpose, and psychological safety, teams become stronger and more sustainable.

In this episode, I’m joined by Jamie Hill-Borton, Head of People & Operations at VetGo, to explore what it takes to build engaged veterinary teams. With over 17 years of experience in veterinary medicine, crisis response, human resources, and organizational leadership, Jamie shares her insights on why engagement matters, how it differs from retention, and the critical role psychological safety plays in creating workplaces where people can thrive.

We discuss the practical steps leaders can take to foster engagement, the early warning signs of disengagement, and how both leaders and team members can contribute to healthier workplace cultures. Jamie also challenges us to rethink how we approach turnover and reminds us that creating a veterinary profession where people want to stay begins with creating environments where they feel seen, supported, and empowered.

Watch the Video Version of this Episode
https://youtu.be/vHUsC7lIJ5Y

Resources
Connect with Jamie Hill-Borton on LinkedIn: https://www.linkedin.com/in/jamie-hill-borton/ and Instagram: @jamie.hb2

Thank you to our sponsor Scribenote
See how Scribenote works: https://www.scribenote.com?utm_campaign=RVM&utm_source=rvm-podcast&utm_medium=podcast&utm_content=MARK-402

Book a Demo: https://calendly.com/d/4zm-dsr-wfh/scribenote-demo

Start with a Free 14-Day Trial Today: https://app.scribenote.com/auth/register?utm_campaign=RVM&utm_source=rvm-podcast&utm_medium=podcast&utm_content=MARK-402

Thank you to our sponsor VetGo
Visit www.vetgo.ca to learn more about VetGo. Email team@vetgo.ca to learn how VetGo can help support your practice.

Newsletter
For more practical pointers and tangible tips related to veterinary mental health and wellbeing, subscribe to our e-newsletter: https://revivingvetmed.kartra.com/page/newsletter

Online Resources
To access Reviving Veterinary Medicine’s free resources including handouts, posters, meditations, and quizzes, please visit: https://revivingvetmed.com/resources

Questions, Suggestions, or Sponsorship Opportunities
Email: podcast@revivingvetmed.com

Support the show