Couverture de Restaurant Leaders Unplugged

Restaurant Leaders Unplugged

Restaurant Leaders Unplugged

De : Sebastian Stahl
Écouter gratuitement

3 mois pour 0,99 €/mois

Après 3 mois, 9.95 €/mois. Offre soumise à conditions.

À propos de ce contenu audio

Real conversations with the people transforming the restaurant industry—from the inside out.

Restaurant Leaders Unplugged goes beyond the headlines to bring you raw, insightful, and inspiring interviews with the most respected founders, operators, and executives in hospitality.

Hosted by Sebastian Stahl, former restaurant operator turned growth strategist and founder of Breadth Marketing, this podcast is where real operators get real about what it takes to build brands that last.

If you're tired of surface-level chatter and want to hear how industry leaders are actually navigating growth, tech, culture, and private event revenue—this is the show for you.

You’ll learn how to:

  • Build restaurant brands that guests (and staff) love
  • Scale without losing your soul or your culture
  • Use tech and automation without killing hospitality
  • Create “guest-for-life” experiences that drive revenue
  • Convert more private event leads without paid ads


No fluff. No hype. Just unplugged conversations with the minds behind the brands.

New episodes drop weekly. Subscribe and grow with us.

© 2025 Restaurant Leaders Unplugged
Direction Economie Management Management et direction Marketing et ventes
Les membres Amazon Prime bénéficient automatiquement de 2 livres audio offerts chez Audible.

Vous êtes membre Amazon Prime ?

Bénéficiez automatiquement de 2 livres audio offerts.
Bonne écoute !
    Épisodes
    • How Hosty AI Turns Missed Calls Into Revenue with Randall Hom
      Nov 28 2025

      Restaurant phones never stop ringing, but you cannot afford to miss a single call. In this episode of Restaurant Leaders Unplugged, Randall Hom from Hosty AI shares how he went from stressed-out operator in San Francisco to building an AI voice assistant that answers calls, protects hospitality, and turns missed calls into real revenue.

      Randall walks us through:

      • Growing up in a family of operators and launching his own restaurant, Backpack
      • The pain of having calls forwarded to his cell, even on closed days
      • Why phone answering is one of the biggest hidden bottlenecks in restaurants
      • How Hosty acts like a virtual host - answering questions, handling reservations, and capturing event leads
      • A case study with Flour + Water and how sharing walk-in availability drove more traffic
      • What it really takes to integrate with tools like Perfect Venue and reservation platforms
      • The biggest fears operators have about AI and how to keep hospitality at the center
      • Why AI will be an assistant, not a replacement, for great front-of-house teams
      • How smaller independent restaurants can use AI to compete with big groups


      If you are tired of missed calls, burned-out managers, and lost revenue, this conversation will give you a practical look at where AI voice tech is already working today - and what is coming next.

      Connect with our guest:
      Instagram: https://www.instagram.com/hostie_ai
      Website: https://hostie.ai/


      Restaurant Leaders Unplugged with Sebastian Stahl

      Follow us on social media to stay updated:

      Instagram: @sebastian_stahlb | @breadthrestaurantmarketing
      YouTube: @SebastianStahlb

      Subscribe, share, and leave a review to help other restaurant leaders find us!

      Afficher plus Afficher moins
      29 min
    • Turn Unhappy Guests Into Superfans with Zack Oates (Ovation)
      Nov 19 2025

      What if your most loyal customers are the ones who had a problem… and you fixed it? In this eye-opening conversation, Ovation founder Zack Oates explains why guest recovery is the single biggest loyalty lever in restaurants. We break down the “first date” framework for guest experience, how to remove friction from the journey, and why consistency creates trust across locations.

      Zack also shares how Ovation aggregates reviews and real-time feedback from first-party surveys and public platforms, turns it into simple operational scores, and guides GMs on what to fix next. We talk response rates, guest texting, and the stunning ROI of a fast recovery loop. On the leadership side, Zack opens up about building through adversity, aligning with your spouse on risk, and creating a culture of kindness, feedback, and ownership.

      You’ll learn

      • The guest-recovery math that turns complaints into lifetime value
      • A simple way to greet, remove friction, and stay consistent across visits
      • How to use AI-driven feedback to spot trends and set monthly ops goals
      • Why kindness equals honesty when coaching teams


      • Practical leadership habits that keep you grounded and focused


      Connect with our guest:

      • Social media links: https://www.instagram.com/zackoates
      • Website: https://ovationup.com/


      Restaurant Leaders Unplugged with Sebastian Stahl

      Follow us on social media to stay updated:

      Instagram: @sebastian_stahlb | @breadthrestaurantmarketing
      YouTube: @SebastianStahlb

      Subscribe, share, and leave a review to help other restaurant leaders find us!

      Afficher plus Afficher moins
      43 min
    • From Chef to Restaurateur to Broker: Lessons from 37 Years in Hospitality
      Oct 22 2025

      In this episode of Restaurant Leaders Unplugged, host Sebastian Stahl sits down with longtime Miami restaurateur Jimmy Carey, whose journey from dishwasher to chef to multi-location owner and now restaurant broker is filled with hard-earned lessons and practical wisdom.

      Jimmy shares his 37-year journey through the highs and lows of the restaurant business — from underfunded beginnings and expansion challenges to understanding people, systems, and profitability. Learn how he reinvented himself after decades in operations to now help others buy, sell, and scale restaurants across Atlanta.

      If you’re a restaurant owner, chef, or aspiring operator, this conversation is packed with truth, humility, and real-world advice on building sustainable success in today’s evolving restaurant industry.

      Connect with our guest:
      Website:
      jimmycareycommercialrealestate.com/



      Restaurant Leaders Unplugged with Sebastian Stahl

      Follow us on social media to stay updated:

      Instagram: @sebastian_stahlb | @breadthrestaurantmarketing
      YouTube: @SebastianStahlb

      Subscribe, share, and leave a review to help other restaurant leaders find us!

      Afficher plus Afficher moins
      34 min
    Aucun commentaire pour le moment