When Should You Be Using Financing?

Financing shouldn’t be an afterthought—and it shouldn’t be a last-ditch save.

In today’s Question of the Day, I break financing down from two strategic angles that every residential HVAC, plumbing, and electrical team needs to understand.

In this episode, we cover:

• Building financing into your process for every customer, every time
• Why normalizing it early increases comfort and options
• How and when to use financing as an objection tool
• The difference between positioning financing proactively vs. reactively

If your team only brings up financing when price resistance shows up, you’re likely leaving opportunities on the table. This episode will help you think about financing as part of the strategy—not just a rescue plan.

Have a Question? - Submit your questions to chrish@nexstarnetwork.com

Is One-Trip Close a Real Thing?

Short answer: yes. And plenty of companies and salespeople are proving it every day.

In today’s Question of the Day, I address the skepticism around the “one-trip close” and explain why it’s not a myth—it’s a byproduct of process, preparation, and discipline.

In this episode, we cover:

• Why one-trip close is absolutely achievable
• The key pieces that must be in place for it to become your norm
• Why there’s no silver bullet—but there are plenty of “golden BBs”
• How small, consistent improvements stack up to create same-day decisions

If you’re tired of chasing callbacks and hoping for second chances, this episode lays out what it really takes to earn the decision on the first visit.

Have a Question? - Submit your questions to chrish@nexstarnetwork.com

Are Service Partner Plans Important?

Service Partner Plans are often treated like an add-on. In reality, they’re one of the most strategic tools a residential HVAC, plumbing, or electrical company has.

In today’s Question of the Day, I break down why these plans matter—not just for the company, but for the salesperson in the home.

In this episode, we cover:

• How Service Partner Plans drive consistency and long-term revenue
• Why they increase trust, retention, and lifetime customer value
• The impact they have on close rates and future opportunities
• One simple, practical tip you can use immediately to create real interest and excitement with your customer

If you’ve ever treated partner plans as an afterthought, this episode will challenge that thinking—and give you a better way to position them.

Have a Question? - Submit your questions to chrish@nexstarnetwork.com