What if the real ROI in events isn’t in the budget spreadsheet, but in the relationships behind it?
In this episode, seasoned event leader Gabriella Robuccio joins Nika to unpack why emotional intelligence, mental health, and relationship management aren’t “soft skills” – they’re the foundation of sustainable success in the events industry.
In this powerful conversation, Nika sits down with Gabriella Robuccio, an event professional with over 15 years of experience, to explore what it really takes to build a sustainable, human-centered career in the events industry. Drawing on her journey from a middle child comedian and natural connector to a respected leader, Gabriella reflects on how much the industry has changed – and how far it still has to go when it comes to mental health, emotional intelligence, and relationship management.
Gabriella shares how, when she started out, there was no training around mental health, emotional intelligence, or how to handle the emotional load of high-pressure event work. Today, the industry is finally beginning to recognise that “burnout isn’t a dirty word” and that it’s okay – and necessary – to talk about wellbeing, boundaries, and support. She explains why investing in your own emotional skills and self-awareness isn’t indulgent; it’s essential to preventing burnout, reducing conflict, and leading teams with clarity and care.
Together, Gabriella and Nika break down the myth that relationship management is “just a soft skill.” From attendee and employee retention to sponsor loyalty and stakeholder trust, Gabriella argues that relationships are the backbone of successful events – even if they don’t show up as a line item in the budget. She offers practical strategies for leaders: asking better questions, really listening to their teams, setting clear expectations, and building psychological safety without micromanaging.
The episode also dives into the power of self-awareness and the “why” behind our decisions. Gabriella talks about understanding how you best receive and process information, why misaligned expectations and fuzzy boundaries fuel conflict, and how naming your needs helps people work with you instead of around you. Along the way, she shares empowering reminders: it’s okay to invest in yourself, to name burnout, and to build a career that doesn’t require sacrificing your health.
If you’re an event professional, leader, or anyone working in high-pressure environments, this conversation is a practical, compassionate guide to building relationships that last, leading with emotional intelligence, and protecting your mental health along the way.
If this episode resonated with you, share it with a colleague in the events industry who might be quietly battling burnout or struggling with stakeholder relationships. Subscribe, leave a review, and let Nika know: What’s one relationship skill you wish you’d learned earlier in your career?