With over 20 years of experience optimizing operations, training, and team performance, Richard Holdsworth specializes in creating systems that drive efficiency, consistency, and results. His background spans maintenance, compliance, and process improvement across fast-paced, service-driven environments. Richard is committed to building practical solutions that enhance productivity, safety, and long-term growth.

Mark is a leading resource in the field of service team development and brings to you all of the knowledge, skills, and resources necessary to promote personal and professional development. Through his exceptional leadership and industry-proven effectiveness Mark has become a highly sought after resource to train service departments and assist companies in creating a customized training program or university to achieve their goals.Through Mark's upbeat and unique approach to delivering technical information each student is engaged and encouraged to learn how to work more effectively in the multi-housing and service industry. Mark was the Director of Service Team Development for Colonial Properties Trust, Inc, a New York Stock Exchange traded company with 148 properties and over 48,000 apartment homes. He has developed technical and leadership modules that are critical for a service department to operate successfully and lower employee turnover.

Kenneth Choat, is the Director of Property Maintenance at Thompson Thrift and member of the NAA Operations Committee and NAAEI CAMT Advisory Group