Nick Hecox is the Director of Maintenance at The Al Angelo Company, where he leads maintenance operations across a multifamily portfolio with a strong focus on operational discipline, team development, and service consistency. Nick brings a field-first mindset shaped by hands-on experience and is known for aligning maintenance execution with ownership goals, resident experience, and long-term asset performance.

Joel Spencer is a multifamily maintenance and operations leader currently serving as Director of Maintenance at Perennial Properties, where he oversees maintenance operations across a portfolio of high-end multifamily communities. He’s known for his hands-on leadership, focus on training, service quality, asset preservation, and enhancing resident experience. Prior to this, Joel worked his way up from field roles, having started in property management and advancing through operations positions including Service Technician and Regional Service Supervisor. His background includes various professional credentials such as LEED® Green Associate, CAPS, and CAMT, and he is active in industry leadership through associations like the Upper State Apartment Association. Guillermo Salazar is a business and technology executive, known for his role at IrisCX, a company focused on enhancing customer experiences with visual and AI-driven solutions. As a leader there, he drives the evolution and adoption of visual guides that improve product interaction, boost conversion rates, and elevate brand engagement. Salazar also serves as a Board Member of the US Proptech Council, where he helps bridge real estate technology, innovation, and investment, and contributes his expertise in strategy, business process optimization, and mentorship within the tech community.

Multifamily service and facilities leader and Regional Service Supervisor at Grubb Properties.

He began in property management at age 15 and progressed through leasing and property management roles before moving into maintenance and operations.

He joined Grubb Properties in 2012 as a Service Technician and advanced to Regional Service Supervisor in 2020, supporting service teams, asset performance, and resident experience across a portfolio.

He holds the LEED® Green Associate™ credential, CAPS, and CAMT, along with additional safety and technical certifications, and maintains a South Carolina property manager license. He also serves in industry leadership through the Upper State Apartment Association.

At the helm of IrisCX, he spearheads the evolution of customer experience through visual and AI-driven solutions. The company’s mission is to enhance product interaction, from selection to support, transforming clients into enthusiastic brand advocates. Under his leadership, IrisCX has achieved the seamless integration of visual guides that significantly boost conversion rates and create memorable first impressions.

As a Board Member of the US Proptech Council, he focuses on fostering collaboration between real estate technology, investment, and innovation, with the goal of driving profitability and growth.

His expertise in business process optimization and strategy, honed over years of industry experience, informs his approach to executive decision-making and his ongoing commitment to mentorship in the tech community.

Duane Underwood is the Regional Service Director at Hawthorne Residential Partners, where he supports onsite service teams and oversees maintenance operations across a regional portfolio.

A certified CAMT, EPA, CPO and OSHA 10 professional, Duane brings a strong technical foundation and a hands-on leadership style to training, safety and service excellence in the field.

Joel Spencer is the Director of Maintenance at Perennial Properties, where he leads all maintenance operations across a portfolio of high-end multifamily communities.

Known for his hands-on leadership and focus on quality, Joel drives standards in training, service execution, asset preservation, and resident experience.

With years of field experience and a reputation for solving complex operational challenges, he plays a key role in shaping Perennial’s maintenance culture and performance.

Wes Parry is the Director of Facilities at GMH Communities, where he oversees maintenance operations, capital projects, and asset management across the company’s portfolio.

A U.S. Army veteran with more than two decades of service, Wes brings a disciplined, process-driven approach to facilities leadership.

His background in hospitality and engineering, combined with business and MBA degrees, gives him a strong blend of operational expertise and strategic vision.

Known for his hands-on leadership style, Wes focuses on building reliable systems, empowering teams, and delivering consistent quality across every property.

Sean Landsberg, the Co-Founder and CEO of AppWork, stands at the forefront of innovation in the multifamily maintenance industry.

With a robust background in property management operations that spans over a decade, Sean has cemented his reputation as a forward-thinking leader.

His most notable role before AppWork was Senior Vice President of Operations at a leading nationwide property management firm, where he honed his expertise and fueled his passion for maintenance. Under Sean's leadership, AppWork is redefining the approach to multifamily maintenance by integrating cutting-edge technology and client-centered solutions.

Sean is a staunch advocate for the multifamily maintenance industry, emphasizing the vital role of maintenance and pushing for continual innovation in this field, thereby shaping a more efficient and progressive maintenance landscape.