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 Explore the intersection of business and technology with Micro-Tech USA. Our focus: Everything IT! This channel is your knowledge hub, offering clear insights and practical solutions for your IT challenges. Stay updated, stay ahead.Micro-Tech USA Economie
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    Épisodes
    • How to Handle IT Support Tickets: Cut Errors, Speed Replies, Improve Outcomes

      How to Handle IT Support Tickets: Cut Errors, Speed Replies, Improve Outcomes
      Aug 19 2025

      Support tickets slow teams down when processes fail. Learn how to handle IT support tickets with fewer errors and faster responses.


      Discover tips on answering tickets clearly, reducing invalid requests, using automation, and improving workflows. Boost productivity, resolve issues faster, and keep your users satisfied.


      Read more: https://www.mtusa.com/how-to-handle-it-support-tickets


      Connect with us:

      Website: https://mtusa.com/

      LinkedIn: https://www.linkedin.com/company/mtusa/

      Facebook: https://www.facebook.com/Micro-Tech-USA-342667344282/

      YouTube: https://www.youtube.com/@micro-techusa5039

      Ethan Gillani on LinkedIn: https://www.linkedin.com/in/ethangillani/
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      2 min
    • SMB Cybersecurity Guide: Simple Steps to Cut Costs & Boost Protection

      SMB Cybersecurity Guide: Simple Steps to Cut Costs & Boost Protection
      Jul 14 2025

      Many small businesses treat cybersecurity as a box to check until they overpay for tools they barely need.


      The SMB cybersecurity guide explains practical steps that deliver real value: MFA blocks 99.2% of threats, phishing simulations train your team, and tracking ROI shows what really works.


      Learn how to measure success, fix gaps, and cut wasted costs. Hear why targeted solutions beat generic plans every time and why your cybersecurity strategy should protect your bottom line.


      Read more: https://www.mtusa.com/smb-cybersecurity-guide/

      Connect with us:

      Website: https://mtusa.com/

      LinkedIn: https://www.linkedin.com/company/mtusa/

      Facebook: https://www.facebook.com/Micro-Tech-USA-342667344282/

      YouTube: https://www.youtube.com/@micro-techusa5039

      Ethan Gillani on LinkedIn: https://www.linkedin.com/in/ethangillani/
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      2 min
    • 7 IT Helpdesk Best Practices to Stop Downtime Before It Starts

      7 IT Helpdesk Best Practices to Stop Downtime Before It Starts
      Jul 3 2025

      Frustrated teams, endless tickets, and lost revenue show when helpdesk support falls behind. In this episode, we break down 7 practical IT Helpdesk Best Practices to fix issues fast, train teams better, and track what matters.


      Learn why categories, self-service tools, and feedback loops matter and why downtime costs more than you think.

      Listen now to keep your business running at full speed.

      Read more: https://www.mtusa.com/it-helpdesk-best-practices/


      Connect with us:

      Website: https://mtusa.com/

      LinkedIn: https://www.linkedin.com/company/mtusa/

      Facebook: https://www.facebook.com/Micro-Tech-USA-342667344282/

      YouTube: https://www.youtube.com/@micro-techusa5039

      Ethan Gillani on LinkedIn: https://www.linkedin.com/in/ethangillani/
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      1 min
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