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Memory Makers Podcast

Memory Makers Podcast

De : Creative Works
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 Welcome to the Memory Makers Podcast, the show that helps you create amazing customer experiences and make more memories presented by Creative Works. This podcast explores the world of family entertainment centers through the eyes of the people who make it all possible - the Memory Makers. Creative Works' core foundation is based on making "Powerful and Emotional Memories" and they are now sharing that with YOU with insider knowledge, tips & tricks, as well as interviews with industry leaders.All rights reserved Economie
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    Épisodes
    • Ep. 120 - Why Your FEC Needs Zombie Loyalists

      Ep. 120 - Why Your FEC Needs Zombie Loyalists
      Jan 14 2026
      In this edition of the Memory Makers Podcast, Russ Van Natta talks all about why your FEC needs zombie loyalist. Utilizing Peter Shankman's book, Zombie Loyalist, Russ breaks down how small, obsessive acts of "surprise and delight" can transform your business. We aren't talking about expensive marketing gimmicks or massive capital investments. We’re talking about the power of the human connection: empowering your staff to go off-script, tailoring experiences so they feel bespoke rather than "cookie-cutter," and creating those "did that really just happen?" moments that guests can't help but share on social media. If you're looking for low-stakes, high-impact ways to make your center the talk of the town, this deep dive is for you.
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      19 min
    • Ep. 119 - Trends vs. Fads in Family Entertainment

      Ep. 119 - Trends vs. Fads in Family Entertainment
      Jan 7 2026
      In this episode of the Memory Makers Podcast, Russ and Danny dive into the evolving landscape of Family Entertainment Centers (FECs), exploring the crucial differences between short-term fads and long-term industry trends. From the rise of mixed reality and personalized guest data to the game-changing efficiencies of AI and hybrid revenue models, we provide a "tasting menu" of the innovations that will define the coming year. Whether you are an early adopter or a cautious operator, this episode helps you filter the noise and focus on the tools that create authentic guest engagement and sustainable ROI.
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      19 min
    • Ep. 118 - Happy Holidays, Reflections, and What's Next

      Ep. 118 - Happy Holidays, Reflections, and What's Next
      Dec 24 2025
      In this holiday edition of the Memory Makers Podcast, Russ Van Natta takes a moment to step back from the usual interviews to celebrate a year of memories and shares what's ahead. Reflecting on a massive year that saw viewership spike by over 122%, Russ shares exclusive data from Spotify and YouTube that highlights what truly resonates with the FEC industry—from deep dives into opening new venues to high-impact operator interviews. As we wrap up the year, we’re pulling back the curtain on what’s coming in 2026, including a brand-new studio set, more data-driven content, and a renewed focus on the financial metrics and guest experiences that move the needle for your business.
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      6 min
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