Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

In this episode, John (CEO of Core Managed) breaks down how he scaled his MSP from 2 to 45 employees by leaning into QBRs (now TBRs), building a true vCIO process, standardizing aggressively, and investing 12–15% of MRR into strategic advisory. Instead of upselling during reviews, he focused on lifecycle management, proactive work, and retention — and the results snowballed.

If you want predictable growth, better engineers, lower chaos, and clients who stay for the long haul, this conversation is a must.

Chapters:
0:00 - Intro
1:42 - Starting his MSP
21:00 - Transitioning to managed services
26:03 - What does he attribute to his growth
33:27 - The Importance of QBRs and a VCIO
1:03:41 - Losing 6 people in one year
1:08:59 - MSP Titan Questions

Connect with Damien and Jon:
Damien - https://www.linkedin.com/in/dstevens
Jon - https://www.linkedin.com/in/jonwright3/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

In this episode, Damien sits down with Hank Dallam, CEO of NetGain Technologies, to unpack how he's uniting legacy systems, decentralizing operations, and deep-rooting culture under one cohesive mission. From private equity pressures to rebuilding client success and leading through change, Hank shares leadership lessons beneficial for all MSPs.

Chapters:
0:00 - Intro
6:23 - Figuring out where they were as a company
15:52 - From leading a MSP of 30 to 110
21:45 - Leading people over 5 timezones
29:23 - PE doesn't have to be bad
40:19 - What AI is doing for them
52:22 - MSP Titan Questions

Connect more with Damien and Hank:
Damien: https://www.linkedin.com/in/dstevens
Hank: https://www.linkedin.com/in/hankdallam/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

He built a $40M MSP with no funding—what’s his secret? Gray Mabry of iVenture Solutions reveals how he scaled his business from scratch into a thriving, culture-driven $40M MSP with 185 employees while taking no outside capital.

Chapters:
0:00 - Intro
1:15 - Starting his MSP
8:12 - How he grew to $40M
18:38 - Hiring and Culture
45:05 - Rewiring the reward system
48:40 - MSP Titan Questions

Connect more with Damien and Gray:
Damien: https://www.linkedin.com/in/dstevens
Gray: https://www.linkedin.com/in/graymabry/

📺 Watch on YT: https://www.youtube.com/@mspmindset