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Leapfrog CX Strategies

Leapfrog CX Strategies

De : Dave Michels
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It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).


In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.


Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.

  • The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
  • Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
  • Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.


Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.

© 2025 Leapfrog CX Strategies
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    Épisodes
    • Dave and David on Headsets
      Aug 12 2025

      The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.

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      46 min
    • Chatz: June 2025 Infocomm and Seachange
      Jun 2 2025

      In this episode of TalkingPointz Chatz, Dave Michels and David Danto unpack a series of “sea changes” sweeping across tech and communications. They start by examining how AI engines are replacing traditional search tools, reshaping how users find information. The conversation shifts to LinkedIn’s emergence as the dominant professional social platform in the wake of Twitter’s decline. Most notably, they dive into the evolution of meeting room technology – from proprietary video appliances to streamlined BYOD/BYOM setups – and highlight the manufacturers that are embracing this shift, including Barco, Jabra, Logitech, and others. It’s a fast-paced, thoughtful look at how user habits and enterprise tools are adapting in real time.


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      15 min
    • TalkingPointz Channel Insightz #2
      Feb 8 2025

      In this episode, we talk about the AV channel and upcoming ISE conference. Featuring Dave Berlin, President & CEO at Visual Image Display; Eric Snider, Chief Technology Officer at CTI; and Danny Rogers, Vice President Global Accounts at AVI-SPL.

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      56 min
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