Looking for an executive summary of what a dozen high-performing leaders think, communicate, and do every day to differentiate their organization from competitors and other employers? If so, then you found it! This special 35-minute episode covers Season 2's 13 unique episodes and five major themes that ran throughout it including:

• The power of purpose (why does your organization exist?)
• Tapping into the voice of employees (VOE) for continuous improvement
• Modeling what you want more of
• Serving customers with more than transactional activities
• Setting your organization up for greatness through simple behaviors

Whiteboard Notes:

Reflection Questions:

1. Does your organization's ultimate purpose differentiate it as a provider? Employer of choice? How do you know?
2. Do employees have the ability to respectfully express ideas, concerns, and perspectives without fear of consequences? How do you know? What are your recent trends?
3. Where is status quo bias limiting individual and organizational performance?
4. What transactional exchanges with customers are building relationships? Breaking relationships?
5. Are organizational culture, values-based behavior, and employee engagement considered and treated more as an expense or investment in your organization? A need to do or nice to do?

Scan this QR code and see a complete listing of all 45 episodes of Latitude: Navigating Business Culture.

How could stopping this time, instead of walking by, change a perspective, level of trust, a relationship, a challenging situation? Could something so simple help reinforce that a person and/or situation really matters?

Join us as we discuss with Josiah Haken and his experiences of leading an organization that serves 50,000 'neighbors without doors' (people experiencing homelessness). Josiah shares many practical solutions that apply to any size organization, whether it is public, private, for-profit, or not-for-profit. Topics covered include:

• The power and influence of words
• Breaking limiting biases
• Collaborating compared to Competing for limited resources
• Two simple questions to move from transactional to relational behaviors

Whiteboard Notes:

Reflection Questions:

1. How does the language commonly used in your organization reinforce inclusion, trust, teamwork, and self-esteem?
2. Is your organization addicted to any processes that result in negative consequences for your employees?
3. How does your measurement system account for both the transaction getting completed and how it influences a relationship?
4. What relationships are currently more competitive than collaborative and hurting performance?
5. What behaviors are tolerated that hurt performance because we just walk by them?

One of the costliest barriers to organizational performance is unresolved crucial conversations. Research has found nearly 70% of employees are avoiding difficult conversations with their boss, colleagues, or direct reports. Workplace health is suffering - trust eroding – and organizations underperforming.

Join us as we discuss with Joe Buchanan his experiences of taking over a 30+ year old organization that was acquired just before the pandemic hit. Joe shares many practical solutions including:

• Constantly staying relevant to customers' needs/wants
• The power of Dream Days and Coffee & Connect
• Modifying hiring criteria to accelerate creativity
• The mind shift to problem solving
• Ownership of purpose

Whiteboard Notes:

Reflection Questions:

1. What would employees say differentiates your organization from all the others out there (competition)?
2. Is it safe to 'test boundaries' in your organization or are rules, policies, and expectations iron clad?
3. How well do your leaders define reality? How well is it understood? How do you know?
4. What specifically is done in your organization to show and tell employees they matter?
5. Who is your Listener Engagement Director for customers? How about for employees?