Looking for an executive summary of what a dozen high-performing leaders think, communicate, and do every day to differentiate their organization from competitors and other employers? If so, then you found it! This special 35-minute episode covers Season 2's 13 unique episodes and five major themes that ran throughout it including:

• The power of purpose (why does your organization exist?)
• Tapping into the voice of employees (VOE) for continuous improvement
• Modeling what you want more of
• Serving customers with more than transactional activities
• Setting your organization up for greatness through simple behaviors

Whiteboard Notes:

Reflection Questions:

1. Does your organization's ultimate purpose differentiate it as a provider? Employer of choice? How do you know?
2. Do employees have the ability to respectfully express ideas, concerns, and perspectives without fear of consequences? How do you know? What are your recent trends?
3. Where is status quo bias limiting individual and organizational performance?
4. What transactional exchanges with customers are building relationships? Breaking relationships?
5. Are organizational culture, values-based behavior, and employee engagement considered and treated more as an expense or investment in your organization? A need to do or nice to do?

Scan this QR code and see a complete listing of all 45 episodes of Latitude: Navigating Business Culture.